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News : WorkFlex Announces Availability of Intelligent Employee Empowerment Solution Suite
Cincinnati, OH, USA, Sept 27, 2016 -- WorkFlex Solutions, a provider in Intelligent Intraday Automation(R) for contact centers, announced that the company has added its employee empowerment solution suite on the Genesys AppFoundry—an online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
"We are pleased to extend our technology partnership with Genesys to include AppFoundry participation," said Larry Schwartz, CEO of WorkFlex Solutions. "WorkFlex products available through the AppFoundry will enable Genesys customers to transform their contact center operations by improving work-life balance empowerment for their agent workforce and optimizing staffing levels across multiple customer service channels at the same time."
"Genesys is founded on a history of collaboration and openness and with the AppFoundry we are launching a global call to action for partners to create world-class applications and solutions to help our customers take their customer experience to the next level," said Merijn te Booij, Chief Marketing Officer of Genesys. "Companies like WorkFlex Solutions are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs."
Posted by Veronica Silva Cusi, news correspondent
Source: WorkFlex Solutions
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About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Friday, September 30, 2016