News : WorkFlex Announces Availability of Intelligent Employee Empowerment Solution Suite
#contactcenterworld, @workflex, @Genesys
Cincinnati, OH, USA, Sept 27, 2016 -- WorkFlex Solutions, a provider in Intelligent Intraday Automation(R) for contact centers, announced that the company has added its employee empowerment solution suite on the Genesys AppFoundry—an online marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.
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"We are pleased to extend our technology partnership with Genesys to include AppFoundry participation," said Larry Schwartz, CEO of WorkFlex Solutions. "WorkFlex products available through the AppFoundry will enable Genesys customers to transform their contact center operations by improving work-life balance empowerment for their agent workforce and optimizing staffing levels across multiple customer service channels at the same time."
"Genesys is founded on a history of collaboration and openness and with the AppFoundry we are launching a global call to action for partners to create world-class applications and solutions to help our customers take their customer experience to the next level," said Merijn te Booij, Chief Marketing Officer of Genesys. "Companies like WorkFlex Solutions are harnessing the power of the AppFoundry and the Genesys Customer Experience Platform in creative ways to help our customers differentiate through a single marketplace that addresses their unique needs."
#contactcenterworld, @workflex, @Genesys
Posted by Veronica Silva Cusi, news correspondent
Source: WorkFlex Solutions
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About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, September 30, 2016
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