News : WorkFlex Intelligent Empowerment Suite Deployed by Concentrix
Cincinnati, OH, USA, Nov 11, 2015 -- WorkFlex Solutions LLC ("WorkFlex"), a provider in Intelligent Intraday Automation(R) solutions for contact centers, announced an agreement to deploy WorkFlex software products into Concentrix contact centers.
"The WorkFlex Agent Suite mobile app empowers our agents with exactly the right tool to manage their work-life balance and is the perfect solution for increasing our agent sat," said Bettina Trautmann, Senior Director of Workforce Optimization Worldwide at Concentrix. "Enabling agents to see what schedule changes can be approved, before they make a change request, provides our agents with maximum scheduling flexibility with the assurance that each change actually helps optimize our staffing levels."
Concentrix, a company that values velocity, appreciated the support it received. "WorkFlex offered strong and flexible support," said Mary Munoz, Concentrix, WFM Global Methodology Leader. "We had a short time frame and they were there every step of the way to make sure we made the date."
Posted by Veronica Silva Cusi, news correspondent
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About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a provider of high-value global business services. Engaged in its clients' business and invested in their outcomes, the company provides transformational solutions to drive business excellence. Concentrix helps its clients differentiate their brands and maximize value during every customer interaction. They do this by offering deep domain expertise, innovative technologies and a holistic approach to customer engagement. Based in 25 countries with a staff of more than 50,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail and e-Commerce, Government & Public Sector, Media and Communications, Automotive and Travel, Transportation & Tourism.
Published: Friday, November 13, 2015