News : WorkFlex Introduces On-Demand Contact Center Technology
Cincinnati, OH, USA, April 4, 2016 -- WorkFlex Solutions, a provider in Intelligent Intraday Automation for contact centers, announced the introduction of an enhancement to its patented intelligent employee self-scheduling technology that empowers multi-skilled contact center agents to change their work-type in addition to their work-hours.
This enhancement takes this "on-demand" transformation to the next level by empowering agents with the ability to preview and select pre-approved work-type change opportunities in a way that ensures each change actually helps optimize staffing capacity across multiple "front-line" and "back-office" skill queues.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
More Editorial From WorkFlex Solutions
About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Published: Tuesday, April 5, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...