News : WorkFlex Introduces On-Demand Contact Center Technology
Cincinnati, OH, USA, April 4, 2016 -- WorkFlex Solutions, a provider in Intelligent Intraday Automation for contact centers, announced the introduction of an enhancement to its patented intelligent employee self-scheduling technology that empowers multi-skilled contact center agents to change their work-type in addition to their work-hours.
This enhancement takes this "on-demand" transformation to the next level by empowering agents with the ability to preview and select pre-approved work-type change opportunities in a way that ensures each change actually helps optimize staffing capacity across multiple "front-line" and "back-office" skill queues.
Posted by Veronica Silva Cusi, news correspondent
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About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Published: Tuesday, April 5, 2016