News : WorkFlex Introduces On-Demand Contact Center Technology
Cincinnati, OH, USA, April 4, 2016 -- WorkFlex Solutions, a provider in Intelligent Intraday Automation for contact centers, announced the introduction of an enhancement to its patented intelligent employee self-scheduling technology that empowers multi-skilled contact center agents to change their work-type in addition to their work-hours.
This enhancement takes this "on-demand" transformation to the next level by empowering agents with the ability to preview and select pre-approved work-type change opportunities in a way that ensures each change actually helps optimize staffing capacity across multiple "front-line" and "back-office" skill queues.
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Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, April 5, 2016
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