News : WorkFlex Solutions Announces Patent Award for Automated, Intelligent Self-Scheduling
Cincinnati, OH March, 2016 -- WorkFlex Solutions, an Industry provider in Intelligent Intraday Automation™ for Contact Centers, announced that it has been awarded a patent from the U.S. Patent and Trademark Office that empowers employees with the flexibility to change their schedules anywhere/anytime while ensuring that each change actually helps optimize staffing levels.
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"The award of this patent (USPTO #9,280,754) underscores the true uniqueness of the WorkFlex solution," said Larry Schwartz CEO WorkFlex Solutions. Intelligent agent self-scheduling eliminates the traditional cost-benefit trade-off associated with providing agents with work-life balance empowerment. Ensuring that each schedule-change actually reduces projected staffing variances means that the more agents change their schedules, the more optimized the overall schedule becomes."
Laura Collins, Editorial Management
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About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Published: Wednesday, March 16, 2016
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