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News : WorkFlex Solutions Announces Patent Award for Automated, Intelligent Work-Type Self-Scheduling
Cincinnati, OH, USA, Aug 9, 2016 -- WorkFlex Solutions, a provider in Intelligent Intraday Automation(R) for contact centers, announced that it has been awarded a patent from the U.S. Patent and Trademark Office that empowers multi-skilled employees with the flexibility to change their work-type.
In March 2016, WorkFlex announced a patent award for Automated Intelligent Self-Scheduling that enables employees to preview and select pre-approved schedule-change opportunities with instant confirmation. The new patent award complements this previous patent to empower multi-skilled employees with the ability to change their work-type using a set of automatically identified selectable activities.
In April 2016, WorkFlex announced the introduction of product enhancements to its intelligent agent mobile app based on this new patent. In addition to the multi-channel workload optimization capabilities announced at that time, the new patent also describes capabilities that will enable contact center operators to transform agent training by empowering employees with the ability to self-schedule their training in a way that ensures compliance while minimizing operational impact at the same time.
"By taking in to account projected staffing variances, individual agent proficiency and training compliance requirements all at the same time, available training slots options can be dynamically adjusted in real-time to ensure the right agents get the right training at the right time,"said Larry Schwartz, CEO, WorkFlex Solutions. "This creates a win-win-win for agents, supervisors and the business."
Posted by Veronica Silva Cusi, news correspondent
Source: Workflow Solutions
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About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Published: Wednesday, August 10, 2016