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News : WorkFlex Solutions Secures Financing
Cincinnati, OH, March 13, 2014 -- WorkFlex Solutions, a platform for call center staffing and performance management, has closed a round of Series B financing. CincyTech led the round, which was joined by other private investors.
WorkFlex offers an intraday automation suite built specifically to address the challenges of call center workforce management. WorkFlex also offers an Intelligent Agent Self-Service portal that empowers agents with the flexibility to change their schedules at any time while automatically ensuring that all change requests are aligned with the needs of the business.
"The ability of WorkFlex to automate many of our manual workforce administration processes re-enforces our commitment to delivering high quality service and responsiveness to both our customers and our employees," said David Gottmann, senior vice president, Contact Centers at Fifth Third Bank. WorkFlex clients include Fortune 500 companies and span sectors including financial services, health care, automotive, telecommunications and media/entertainment.
"We were pleased to organize a follow-on investment round for WorkFlex," said Mike Venerable, managing director of digital, software and health tech at CincyTech. "Cofounders Larry Schwartz and Mitesh Desai have defined a new category in a large vertical industry that is attracting accelerating interest. The momentum in the business demanded that we put more resources to work and capitalize on the opportunity."
"This round of financing will enable us to accelerate growth and extend our industry leadership position in intelligent intraday automation," said Larry Schwartz, CEO of WorkFlex Solutions. "The investment allows us to focus on sales and marketing, business development and global operations to support the rapidly growing demand for our products and services."
Posted by Veronica Silva Cusi, news correspondent
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About WorkFlex Solutions:
WorkFlex Solutions LLC is a venture backed, Cincinnati-based software company specializing in workforce optimization solutions. Founded in 2009, WorkFlex SaaS based products are designed to easily integrate with existing workforce and performance management systems enabling clients to leverage their existing enterprise software investments. As a SaaS solution clients can typically generate a positive ROI on monthly license fees within the first month after deployment.
Published: Monday, March 17, 2014