#contactcenteworld
Livonia, MI, USA, May 2, 2023 – WorkForce Software, a global provider of integrated employee experience and workforce management solutions, announces the winners of its 2023 Partner Excellence Awards. These awards recognize partners who have demonstrated exceptional value to global employers committed to modernizing their workforce management capabilities.
The awards were announced at WorkForce Software’s VISION 2023 Essentials Conference in Nashville, Tennessee. VISION is a gathering of industry experts, HR leaders, operations professionals, and WorkForce Software’s global partners, where they discuss the critical importance of harnessing data and the latest technologies to enhance operational outcomes and provide a better work experience for employees, particularly for the deskless workers who make up a significant portion of the workforce.
WorkForce Software boasts a global network of technology partners and system integrators including manufacturing, healthcare, education, public sector, retail, energy, utilities, mining, and more. The 2023 WorkForce Software Partner Excellence Awards recognizes achievement in the areas of Partner Innovation, Global Systems Integration, and Business Partnership.
Partner Innovation Award: EPI-USE was named the recipient of the 2023 Partner Innovation Award for their development of a rapid start implementation methodology, Total Enterprise.
Global System Integrator (SI) Partner of the Year: Accenture received the 2023 Global SI Partner of the Year award for their contributions as the top global implementer and sales partner in 2022.
Channel Partner of the Year: SAP SuccessFactors was recognized as the 2023 Channel Partner of the Year for their impact as a strategic global reseller.
"We are thrilled to recognize EPI-USE, Accenture, and SAP SuccessFactors as our 2023 Partner Excellence Award winners for their exceptional contributions to our partner ecosystem and for delivering world-class modern workforce management solutions to our shared customers," says Brett Walker, Senior Vice President of Global Channels at WorkForce Software. "Their innovative solutions, global leadership, and customer-focused approach have been an important part of our continued success in delivering value to our customers worldwide."
#contactcenterworld, @WorkForceSW
Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software
About WorkForce Software:WorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
Published: Thursday, May 4, 2023
2.) | Auraya EVA Voice Biometrics Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent. Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o... (read more) |
4.) | CieloCX Voice to Digital Connect, Agent Guided Workflows Cielo helps companies improve customer service experiences in the voice channel by connecting them to ai digital journeys that resolve issues. Voice to Digital Connect works in the IVR and gives mobile customers the option to skip the wait and connect to an ai chatbot that is built to resolve specific low-touch repetitive issues. Guided workflows automate the many steps agents need to take to resolve a customer issue with AI-powered procedures, all within one agent-guided screen. It integrates directly onto the agent’s desktop with digital applications that create a hybrid voice + digital experience that reduces AHT and improves first-call resolution. Our Applications support en... (read more) |
6.) | Consilium Software Consilium UniCloud™ UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models. With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C... (read more) |
7.) | eGain Corporation eGain Solve Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World |
9.) | OpsTel Services SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall