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News : WorkForce Software Earns the Leadership Position and Defines the Future of Modern WFM

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, May 2022 – the provider of integrated employee experience and workforce management solutions, WorkForce Software is proud to announce its Nucleus Research Workforce Management (WFM) Technology Value Matrix report. Nucleus Research is a global provider of investigative, case-based technology research and advisory services and they have named WorkForce Software in this report for the eighth consecutive year.

Nucleus Research evaluated 16 workforce management technology solutions. The report ranks the software providers based on delivery of value to their customers in both the functionality and usability of the software. It also looks at the overall commitment to research and development and its intent to deliver innovative technology to solve the evolving needs of workforces amid unrelenting regulatory, business, and technological change.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

WorkForce Software continuously builds outs its library of APIs, enabling customers to easily integrate the solution with existing HR and payroll systems. In addition, WorkForce Software has a fully configurable, automated rules engine that validates input actions, including scheduled shifts, forecasts, and time-off requests within the Workforce Suite. The WorkForce Hub also gives users more control of their schedules, leveraging demand forecasting and schedule optimization to publish schedules quickly and allow enough time to work out potential scheduling conflicts.

"Over the last 18 months, organizations have faced difficulty in attracting and retaining quality talent. This has highlighted the need for solutions that help organizations optimize labor spend while improving employee flexibility, engagement, and wellbeing," said Evelyn McMullen, Research Manager at Nucleus Research. "WorkForce Software has continuously responded to changing needs of employees through renewed investment in automation and analytics across areas including scheduling and communication. From leveraging demand forecasting and schedule optimization to complex and changing compliance rules, WorkForce Software continues to deliver a strong solution to meet customer needs."

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Wednesday, May 4, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios

Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
 

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