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News : WorkForce Software Earns the Leadership Position and Defines the Future of Modern WFM

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, May 2022 – the provider of integrated employee experience and workforce management solutions, WorkForce Software is proud to announce its Nucleus Research Workforce Management (WFM) Technology Value Matrix report. Nucleus Research is a global provider of investigative, case-based technology research and advisory services and they have named WorkForce Software in this report for the eighth consecutive year.

Nucleus Research evaluated 16 workforce management technology solutions. The report ranks the software providers based on delivery of value to their customers in both the functionality and usability of the software. It also looks at the overall commitment to research and development and its intent to deliver innovative technology to solve the evolving needs of workforces amid unrelenting regulatory, business, and technological change.

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WorkForce Software continuously builds outs its library of APIs, enabling customers to easily integrate the solution with existing HR and payroll systems. In addition, WorkForce Software has a fully configurable, automated rules engine that validates input actions, including scheduled shifts, forecasts, and time-off requests within the Workforce Suite. The WorkForce Hub also gives users more control of their schedules, leveraging demand forecasting and schedule optimization to publish schedules quickly and allow enough time to work out potential scheduling conflicts.

"Over the last 18 months, organizations have faced difficulty in attracting and retaining quality talent. This has highlighted the need for solutions that help organizations optimize labor spend while improving employee flexibility, engagement, and wellbeing," said Evelyn McMullen, Research Manager at Nucleus Research. "WorkForce Software has continuously responded to changing needs of employees through renewed investment in automation and analytics across areas including scheduling and communication. From leveraging demand forecasting and schedule optimization to complex and changing compliance rules, WorkForce Software continues to deliver a strong solution to meet customer needs."

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software

About WorkForce Software:
WorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.

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More Editorial From WorkForce Software

Published: Wednesday, May 4, 2022

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2023 Buyers Guide
Get Listed
Outsourced Contact Center Services

Page: 12 3 4 5

1.)

Premium Listing

Ec3

Retention Outsource Services
Ec3 is an recognized boutique outsourcer based in Durban, South Africa. Focusing on client retentions, reactivations and cross-sales Ec3 has set the standard in outsourcingwith emphasis on guarding client data through rigorous systems and checks and balances.
Neutral English accents and only GMT+2 time zone means campaigns can be easily implemented worldwide. For quality standards, highest conversions and data integrity Ec3 has become the de facto standard for customer retentions through outbound voice, AVM and webchat.

2.)

Premium Listing

Omnie Integrated Services

Omnie is driven by a mission to make premier customer service and leading technologies available to organizations of all sizes. Omnie’s North American-based brand ambassadors support voice, SMS, email, contact form, live chat and social media. For digital communications, Omnie offers both live chat and automated customer support, 24 hours/day. With clients in the United States, Canada, and Europe, Omnie provides customer service to brands all verticals including eCommerce, health & wellness and hospitality, tech, and travel.

3.)

2P Perfect Presentation

Customer Experience Services
Outsourced contact center services It is one of the most important service that provided by "2P" and specialize to provide services for the establishment and operation of contact centers, customer service and Customer Experience, the most important services provided by this unit are:

• Establish, manage and operate call centers and supply the required systems and applications.
• Customer Feedback Technology
• Social Account Management System (customer interaction, reports, marketing and e-publishing services)
• Customer Relationship Management System (CRM)
• Artificial Intelligence Systems and Automation Services (AI & Automation)
• Business Intelligence Technologies and Performance...
(read more)

4.)	31 West Global Services We offer after-hours, business hours & 24/7 customer support & help desk services. Over the last 17 years, we have helped 130+ small & mid-sized business companies across US & Europe.

5.)	AB Call Center Single window of services Single UI for all of your resources.

6.)

Abacus Cambridge Partners

Combining unmatched experience and specialised skills across more than 40 industries and business functions, Abacus works at the intersection of business and technology to help organisations meet their key priorities and create sustainable value for their stakeholders. Headquartered in the United Kingdom and offices in the United Arab Emirates, the Kingdom of Saudi Arabia, Pakistan and Egypt, Abacus has more than 800 global customers and over 2800 customer-focused employees working in 30+ countries.

We offer the following services:

Business Process Outsourcing
Customer Experience and Customer Relationship Management
Enterprise Resource Planning
AI & Robotic Process Automation
API...
(read more)

7.)

Abante BPO

We are Abante BPO Contact Center services company with more than 16 years of experience in the sector. We specialize in customer service through specialized technology, and with a multilingual team. Our different operating centers offer high availability and unlimited performance, adapting the specific needs of our clients, and always operating under the highest quality specifications.

8.)

ABSI, LLC

ABSI is a Global Outsourced Contact Center Provider. We are headquartered in Nashville, TN where we maintain a network of 1000 Work-at-Home Agents. Our Brick and Mortar Corporate center can seat another 200 agents upon demand. We also offer Contact Center Services in Mexico (2 locations) and Nairobi, Kenya. Our agents are all fluent in English and we can also support Spanish, French and Arabic languages. Whether your need is Inbound/Outbound Voice, Text, Chat, Email or Social Media Management we can provide the customized solution you need. Lets discuss your unique needs and let you show you what we can do.

9.)

Advantage Communications

Our industry is changing fast, consumers want the best service and a seamless contact center customer experience. In response, we've re-invented our contact centers with next-generation technologies and new, improvements to customer service.

Conversational AI. IVR. 100% Natural Language. Operational Intelligence. Social Media Customer Support Services. ChatBots - all supported by our skilled contact center agents to make the customer experience better.

We're now ready to PowerUp your contact center customer service to new levels of excellence with our winning combination of people, passion, and technology.
Are You Ready?

10.)	American Help Desk Help Desk Services 24/7/365, 100% US-based help desk, with phone, chat, sms and email capabilities as well as ticket and alert management/remediation services.

11.)

Fusion BPO Services

Inbound customer service and sales support
With 25+ years of experience and stability, Ameridial offers clients an unparalleled record of providing reliable, cost-effective inbound and outbound live-voice solutions. We also offer click-to-call services, live chat, social media monitoring and IVR. Ameridial is headquartered in Canton, Ohio with nine call center locations in Ohio, Maine, and North Carolina. Specialists in: Healthcare, Communications, Direct Response TV and Radio, Non-profit. Results-based pricing.

12.)

ArenaCX

ArenaCX is the global marketplace for business process outsourcing, with more than 170 fully vetted, contracted BPO partners. Our transformative approach to outsourcing gives clients unparalleled value, speed, and elasticity at every stage of the outsourcing journey from partner identification, vetting, and contracting to partner management and change management.

13.)	AssisTT Contact Center Services End to end Contact Center Services provided in Turkey, including call center infrastructure and experience solutions.

14.)

Ballena Media

Business Process Outsourcing
Ballena Media provides near-shore Business Process Outsourcing for Contact Center services to companies seeking to improve quality and efficiency while saving 30% to 40 % for similar services in the U.S. The company’s value proposition is based on its long term relationship with clients showing it can meet or exceed any metrics performed whether in-house or outsourced.
SERVICES
-Contact Center Services
-Customer Service Support
-Sales Support
-Web Data Collection
-Telephone Data Collection
-Data Services
-Infrastructure Design
-Workforce Support
-And More
RESPONSIVE
24/7 coverage, always finding the best solution for your business

15.)	Bespoke International Group Business Process Outsourcing Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience

16.)	Bgcomm Contact Solutions Outsourcing Our Professional Services cuts across multiple verticals and horizontals. Our services cater to both the Private and Public sectors, providing the technology and resources in the transformation and improvements of our clients’ people, processes, and profits.

17.)

Big Outsource

Our spectrum of outsourcing services in the various disciplines includes creatives, technical support, and information technology. The non-core side of outsourcing that we offer starts with giving you the ability to hire local talent or a team who will comprise your own back-office support, marketing, sales, and even call center support. Right now, we have a growing number of clients from the United States and Australia.

18.)

Boomerang Marketing SA

BPO, Financial and Customer Services
Boomerang SA provides BPO, Financial and Customer Services. We are an Outbound Contact Centre with a proficiency of selling Short and Long Term Insurance products, as well as cross-selling Value Added Products. We provide Inbound Customer Services to the International Market. We service both B2B and B2C sectors, ranging from but not limited to Lead Generation, Appointment Setting, and a full sales spectrum.

19.)	CallForce CallForce Outsourcing Specialists Delivering innovative,customised contact centre solutions from South Africa to the global market

20.)

CallNovo Contact Center

Multilingual Customer Service
Inbound and outbound customer service/after sales support is the two general types of call center services offered globally by Callnovo. Inbound services are performed by reps who field calls from customers. Outbound reps make calls to customers to follow up on or inquire about account issues.

Regardless if you are looking for a telephone, email, live chat or email customer service/after sales support, Callnovo outsourcing call center team is right here to help. With more than 10 years’ experience, Callnovo one-stop multi-language customer service/after sales support call center team takes care of clients’ every single detailed customer service/after sales support need. We are happy to pr...
(read more)

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