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News : WorkForce Software Earns Top Leader Placement in Info Tech’s Software Reviews WFM

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, Nov, 2021 -- A global provider of integrated employee experience and workforce management solutions, WorkForce Software, announces its WorkForce Suite was named the leading vendor solution in the latest Workforce Management (WFM) – Enterprise Data Quadrant Report 2021 from Info Tech’s Software Reviews. Info Tech’s Data Quadrant Report provides a comprehensive evaluation of popular products in the workforce management – enterprise market with WorkForce Software leading all other solutions in the report and also winning a Data Quadrant Gold Medal in the WFM Awards category.

"Being the #1 leader in the Workforce Management Enterprise Data Quadrant for the 4th consecutive year shows how committed our global employees are to continually innovate and deliver the best workforce management solutions and the highest service to our customers," said Mike Morini CEO of WorkForce Software. "Our customers’ success is our top priority and this report from Software Reviews has special meaning to us because the users of our software provide their candid feedback, earning WorkForce Software the #1 top position above all other WFM solutions."


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WorkForce Software’s WorkForce Suite received first place for ‘Likeliness to Recommend’ ahead of all seven other workforce management vendor solutions that were evaluated. WorkForce Software also placed in the number one position in nine important vendor capabilities categories, including the best Business Value Created, Quality of Features, Usability and Intuitiveness, Ease of Data Integration, Vendor Support, Ease of Administration, Ease of Customization, Ability and Quality of Training and Ease of Implementation. Additionally, WorkForce Software was named "Top Product" as the first place vendor for several product feature categories, including Absence Management, Attendance Management and Policies, Labor Costing and Splitting, Staffing, Time Capture Physical, Workforce Scheduling, Rate Policies, Shift Management, Time Capture Virtual, and WorkForce Planning and Forecasting.

"It’s never been more important to create truly meaningful connections between employees and their employers – especially at a time that global employers are experiencing significant labor shortages. We are leveraging consumer-grade technology and real-time data, to create dynamic interactions between mangers and their teams, facilitate communications and enable the flexibility that matters most to employees and the success of the business," continues Morini. "WorkForce Software is the fastest growing workforce management software company because companies realize the time is now to transform their WFM systems with the most modern workforce management software capabilities, employee experiences and communications to creates moments that matter to attract and retain talent."

Software Reviews’ WFM Category Awards are distributed annually to recognize outstanding vendors in the technology marketplace as evaluated by their customers and end-users. 

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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Today's Tip of the Day - Season Greetings

Read today's tip or listen to it on podcast.

Published: Monday, November 15, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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