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News : WorkForce Software Honored Alongside IBM and Google for Having the Best Leadership

#contactcenterworld, @WorkForceSW

Livonia, MI, USA Aug, 2022 -- A global provider of integrated employee experience and workforce management solutions, WorkForce Software, is announcing that it has been recognized by Comparably, a workplace culture and corporate brand reputation platform, for having the Best Leadership Team. The award – determined by anonymous employee sentiment rankings over the past 12 months – places WorkForce Software’s leadership team among the top in the U.S. for large companies (more than 500 employees). This is the second award WorkForce Software has won from Comparably in 2022.

Comparably’s 5th Annual list of Best Leadership Teams is derived from thousands of anonymous employee ratings on their executive leadership teams and direct managers through Comparably.com over a 12-month period. In addition to WorkForce Software ranking on the list of highest-rated companies for having the best leadership team, the list also includes market leaders such as Amazon, Google, Nextdoor, Cisco, SAP, Deloitte, Microsoft and more.

"We are truly honored to be named one of the Best Leadership Teams, as recognized by our incredibly talented employees around the world," said Mike Morini, CEO of WorkForce Software. "I am extremely proud of our leadership team and their commitment to create an environment built on transparency, communication, empathy and the collective success of every team member. At WorkForce Software, we’ve worked hard to demonstrate through action that we value our team. We encourage everyone to bring their unique experiences, ideas and skillsets to our organization, and we are stronger and more successful because of it."

WorkForce Software was also named the 2022 Comparably award winner for having the Best Product & Design Departments, the 2021 recipient of Comparably’s Best Company Culture and Best Company Compensation awards and the 2020 recipient of Comparably’s Top Companies for Work-Life Balance. This commitment to deliver exceptional employee experiences continues into 2022, with hundreds of employees anonymously delivering high marks about their work experiences. WorkForce Software’s managers, executive team and the CEO, Mike Morini, each earned A+ rankings from the 2022 Comparably survey. The company continues to earn "A" marks for having the best Overall Culture and garners "A+" rankings in the top 5% of 14,975 similar sized companies in the areas of Team Sentiment, Manager Ratings, CEO Rankings, Executive Team and Leadership Scores.

"Our leaders genuinely care about their employees. Even though this is my first consulting role in a fully remote environment, I feel more connected and invested than in any previous company." (Employee in Services)
"They are the best leadership team I’ve ever worked for. Genuine and trustworthy. They convey clear goals and have created a culture here where we truly care about one another and strive to create the best modern workforce management software available." (Employee in Marketing)
"My direct leader stresses the importance of taking care of myself on a human level first, as this way I will also be able to show up better as an employee. They are interested in my future career goals and how to help me achieve them, even if that would mean switching to another internal team." (Employee in Customer Success)
"The clear and concise information we are given the caring nature about our culture and the way they have positioned us to become number 1 in market." (Employee from Engineering)

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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Today's Tip of the Day - Keys To Technology

Read today's tip or listen to it on podcast.

Published: Wednesday, August 10, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Automation

 
1.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

4.) 
Cognigy

Cognigy is a global leader in Conversational AI Automation. Its platform, Cognigy.AI, enables enterprises to automate customer and employee communications using intelligent voice and chatbots

5.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

6.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

7.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

8.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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