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News : WorkForce Software Honored in Comparably Annual Ranking of Top Companies

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, Apr 13, 2022 -- WorkForce Software, a global provider of integrated employee experience and workforce management solutions, is announcing it has won a 2022 Comparably award for having the Best Product & Design Departments, in the large companies category (more than 500 employees). The Comparably Best Product & Design Departments list is comprised of the Top 50 highest rated companies based on anonymous feedback submitted by employees in the last 12 months directly on Comparably.com. The rankings were determined by hundreds of thousands of ratings in several key areas, including the following core culture metrics: compensation, perks and benefits, work-life balance, professional development, career opportunities, feelings about the culture, coworkers, leadership, and overall feelings of happiness, pride, and company outlook. 

"To have achieved this coveted Comparably award based on the feedback and rankings of WorkForce Software by our own product and design team members makes it even more meaningful. I’m thrilled we are recognized for creating a company that our employees love to be a part of, and this is especially true at a time when attracting and retaining talented professionals has never been more important," said Mike Morini, CEO of WorkForce Software. "We think about each employee’s unique experience at WorkForce, knowing that every WorkForce employee deserves our support to achieve their personal best – the best people, the best technology, and the best offices around the world. WorkForce Software is known for our top-rated company culture and attracting passionate and innovative professionals, who consistently deliver the best workforce management solutions to our customers."

WorkForce Software was also the 2021 recipient of Comparably’s Best Company Culture and Best Company Compensation awards and the 2020 recipient of Comparably’s Top Companies for Work-Life Balance. This commitment to deliver exceptional employee experiences continues into 2022, with hundreds of employees anonymously delivering high marks about their work experiences. WorkForce Software continues to garner "A+" rankings in the Top 5% of 1556 similar sized companies on Comparably in the areas of Team Sentiment, CEO Rankings, Executive Team, and Leadership Scores. WorkForce Software ranks in the top 10% for Happiness, Work Culture and their Manager Score which takes into account how employees feel and value their relationship with their manager.

Comprehensive company results can be found on the Comparably website, which lists data and reviews for each award category, including verbatim anonymous quotes from employees throughout the company, such as this one from a WorkForce Software employee in their engineering department, "The leadership team trusts employees to do their best, giving us much-needed flexibility in our day-to-day work schedules and priorities, allowing us unlimited PTO, and repeatedly assuring us through words and actions that each of us is the ‘CEO of our role’."

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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Today's Tip of the Day - Confirming Details

Read today's tip or listen to it on podcast.

Published: Friday, April 15, 2022

Printer Friendly Version Printer friendly version

2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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