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News : WorkForce Software Honored in Comparably Annual Ranking of Top Companies

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, Apr 13, 2022 -- WorkForce Software, a global provider of integrated employee experience and workforce management solutions, is announcing it has won a 2022 Comparably award for having the Best Product & Design Departments, in the large companies category (more than 500 employees). The Comparably Best Product & Design Departments list is comprised of the Top 50 highest rated companies based on anonymous feedback submitted by employees in the last 12 months directly on Comparably.com. The rankings were determined by hundreds of thousands of ratings in several key areas, including the following core culture metrics: compensation, perks and benefits, work-life balance, professional development, career opportunities, feelings about the culture, coworkers, leadership, and overall feelings of happiness, pride, and company outlook. 

"To have achieved this coveted Comparably award based on the feedback and rankings of WorkForce Software by our own product and design team members makes it even more meaningful. I’m thrilled we are recognized for creating a company that our employees love to be a part of, and this is especially true at a time when attracting and retaining talented professionals has never been more important," said Mike Morini, CEO of WorkForce Software. "We think about each employee’s unique experience at WorkForce, knowing that every WorkForce employee deserves our support to achieve their personal best – the best people, the best technology, and the best offices around the world. WorkForce Software is known for our top-rated company culture and attracting passionate and innovative professionals, who consistently deliver the best workforce management solutions to our customers."

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

WorkForce Software was also the 2021 recipient of Comparably’s Best Company Culture and Best Company Compensation awards and the 2020 recipient of Comparably’s Top Companies for Work-Life Balance. This commitment to deliver exceptional employee experiences continues into 2022, with hundreds of employees anonymously delivering high marks about their work experiences. WorkForce Software continues to garner "A+" rankings in the Top 5% of 1556 similar sized companies on Comparably in the areas of Team Sentiment, CEO Rankings, Executive Team, and Leadership Scores. WorkForce Software ranks in the top 10% for Happiness, Work Culture and their Manager Score which takes into account how employees feel and value their relationship with their manager.

Comprehensive company results can be found on the Comparably website, which lists data and reviews for each award category, including verbatim anonymous quotes from employees throughout the company, such as this one from a WorkForce Software employee in their engineering department, "The leadership team trusts employees to do their best, giving us much-needed flexibility in our day-to-day work schedules and priorities, allowing us unlimited PTO, and repeatedly assuring us through words and actions that each of us is the ‘CEO of our role’."

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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Today's Tip of the Day - Suggestion Box

Read today's tip or listen to it on podcast.

Published: Friday, April 15, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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