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News : WorkForce Software is a Gold Medalist and Champion in 2020 Software Reviews Workforce Management Reports

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, Jan, 2021 -- WorkForce Software, a global provider of cloud-based workforce management solutions, announced that it has been recognized as the #1 workforce management vendor in both the 2020 Workforce Management Data Quadrant and 2020 Workforce Management Emotional Footprint reports from SoftwareReviews. SoftwareReviews is a division of IT research and advisory firm Info-Tech Research Group.

The SoftwareReviews Data Quadrant and Emotional Footprint reports are based on feedback from real end users of workforce management vendors. The Data Quadrant report rates vendors based on product features and vendor capabilities. The Emotional Footprint report rates users’ overall feelings about the vendor-client relationship and product effectiveness.

WorkForce Software was the highest rated workforce management vendor in both reports, reflecting not only the quality of its product but also the trust and strong relationships WorkForce Software has with its customers.

"We are incredibly proud to be rated the #1 workforce management vendor by our own end users for the third year in a row," said WorkForce Software CEO Mike Morini. "We partner closely with our customers, listen to what they need, and provide solutions that meet their unique workforce challenges. The results of the Software Reviews reports confirm what we hear from our customers: that we are the most trusted vendor providing the greatest value in the workforce management space."

In addition to being the top-rated gold medalist on the Data Quadrant report, WorkForce Software secured the top satisfaction scores in six categories of vendor capabilities and product features.

In the Emotional Footprint report, WorkForce Software was the top rated Champion with perfect scores in the categories of caring for clients, demonstrating integrity, promoting client friendly policies, putting client interests before vendor interests, including enhancements in the product, being inspiring, and supporting innovation. 

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software

About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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Published: Monday, January 18, 2021

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2023 Buyers Guide
Get Listed
Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.
5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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