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News : WorkForce Software Launches Integrated Employee Experience and Workforce Management Platform

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, June, 2021 -- WorkForce Software, a provider of enterprise SaaS-based workforce management solutions, announced the availability of its WorkForce Suite with a fully integrated set of employee experience (EX) capabilities designed to facilitate interactions between managers and their deskless employees. Critical capabilities delivered in the newest release include two-way communications and real-time workforce data, which managers can use to engage staff, capture feedback, and act on employee sentiment. Harnessing these digital interactions through the WorkForce Suite can drive more effective employee engagement, provide for a safer, more compliant work environment, and boost employee retention for greater organizational resiliency and agility.

"In our work with some of the largest global employers, we can see that focusing on improvements to employee experience are being prioritized even more highly than before the pandemic," said Mike Morini, CEO of WorkForce Software. "A tightening labor market, lower barriers to job change, and an increasingly diverse and digitally native employee population with higher expectations creates a demand for employers to re-imagine their workforce management technology and include solutions aimed at improving the employee experience."

Today, there are 2.7 billion deskless workers in the global workforce—many of whom indicate a disconnect due to a growing technology gap, which makes it difficult for employers to communicate with employees and keep their workforce engaged at scale.

A 2021 survey recently conducted by WorkForce Software revealed a significant disparity in how employers and employees perceive the digital and technological support provided to meet workplace needs. According to the report, employers felt they had provided adequate job training, employee recognition, and scheduling flexibility, among other criteria, but many employees surveyed disagreed. This disconnect further exacerbates the struggle many organizations face to retain talented employees.

"Companies can no longer afford to consider solutions primarily aimed at the office worker and must include solutions that work for the entire workforce, especially those who don’t perform their work from behind a desk," said Morini. "To cultivate an inclusive corporate culture with highly engaged employees, companies must now invest in solutions that offer the consumer-grade experiences modern workers expect while enabling organizations to adequately engage their employees and keep operations running efficiently."

"With these solutions, employers can deliver a compelling value proposition to their employees today and as their needs continue to adapt in the future," said Morini.

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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Today's Tip of the Day - Choosing a Vendor

Read today's tip or listen to it on podcast.

Published: Friday, June 18, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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