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News : WorkForce Software Named a Leader in Nucleus Research

#contactcenterworld, @WorkForceSW, @nucleusresearch

Livonia, MI, USA, April, 2021 -- Today, a global provider of cloud-based workforce management solutions WorkForce Software is proud to announce its leadership position in the 2021 Nucleus Research Workforce Management (WFM) Technology Value Matrix report. Nucleus Research is a global provider of investigative, case-based technology research and advisory services and they have named WorkForce Software a leader in this report for the seventh consecutive year.

Nucleus Research evaluated 16 workforce management technology organizations. The report ranks the software providers based on delivery of value to their customers in both the functionality and usability of the software. It also looks at the overall commitment to research and development and its intent to deliver technology to solve the evolving needs of workforces in a rapidly changing work landscape.

As noted in the report, WorkForce Software was recognized as a leader for seven years because they consistently deliver modern functionality, including that for time and attendance, scheduling, absence and leave management, labor analytics, fatigue management, and data collection devices.

"For seven years Nucleus Research has recognized WorkForce Software as a Leader in the Workforce Management Technology Value Matrix for their consistency in delivering value to hundreds of WFM customers. Their WorkForce Suite allows these companies to engage with their employees in a meaningful way and to pivot faster and remain agile in this rapidly changing work landscape," said Trevor White, Research Manager at Nucleus Research. "WorkForce has a strong commitment to research and development, and it shows in the modern and future-ready solutions they bring to market. From simple employee shift swapping to complex and changing compliance rules, WorkForce continues to deliver a strong solution to meet user needs."

"Every day at WorkForce Software our customers come first, and this is welcomed recognition for our team to once again be named a leader in Nucleus Research’s WFM Technology Value Matrix, acknowledging the innovative functionality we bring to our customers’ businesses," said Mike Morini, CEO of WorkForce Software. "Workforce management software can do much more than optimize labor spend. At WorkForce, we put consumer-grade technology in the hands of thousands of deskless workers during their workday, enabling them to interact in a meaningful way so they remain engaged and become an empowered partner in the daily operations of the business."

#contactcenterworld, @WorkForceSW, @nucleusresearch

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software

About WorkForce Software:
WorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.

About Nucleus Research:
Nucleus Research is an information technology research firm specializing in investigative research and the return on investment (ROI) analysis of technology deployments. The firm uses ROI case studies as its research approach and has published more than 400 case studies in various market segments. The company is based in Boston, Massachusetts.

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More Editorial From WorkForce Software

Published: Monday, May 3, 2021

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2023 Buyers Guide
Get Listed
Help Desk Software

1.)

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.)

Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.)

Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.)

LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.)

Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.)

OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.)

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.