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News : WorkForce Software Named a Leader in Nucleus Research

#contactcenterworld, @WorkForceSW, @nucleusresearch

Livonia, MI, USA, April, 2021 -- Today, a global provider of cloud-based workforce management solutions WorkForce Software is proud to announce its leadership position in the 2021 Nucleus Research Workforce Management (WFM) Technology Value Matrix report. Nucleus Research is a global provider of investigative, case-based technology research and advisory services and they have named WorkForce Software a leader in this report for the seventh consecutive year.

Nucleus Research evaluated 16 workforce management technology organizations. The report ranks the software providers based on delivery of value to their customers in both the functionality and usability of the software. It also looks at the overall commitment to research and development and its intent to deliver technology to solve the evolving needs of workforces in a rapidly changing work landscape.

As noted in the report, WorkForce Software was recognized as a leader for seven years because they consistently deliver modern functionality, including that for time and attendance, scheduling, absence and leave management, labor analytics, fatigue management, and data collection devices. 

"For seven years Nucleus Research has recognized WorkForce Software as a Leader in the Workforce Management Technology Value Matrix for their consistency in delivering value to hundreds of WFM customers. Their WorkForce Suite allows these companies to engage with their employees in a meaningful way and to pivot faster and remain agile in this rapidly changing work landscape," said Trevor White, Research Manager at Nucleus Research. "WorkForce has a strong commitment to research and development, and it shows in the modern and future-ready solutions they bring to market. From simple employee shift swapping to complex and changing compliance rules, WorkForce continues to deliver a strong solution to meet user needs."

"Every day at WorkForce Software our customers come first, and this is welcomed recognition for our team to once again be named a leader in Nucleus Research’s WFM Technology Value Matrix, acknowledging the innovative functionality we bring to our customers’ businesses," said Mike Morini, CEO of WorkForce Software. "Workforce management software can do much more than optimize labor spend. At WorkForce, we put consumer-grade technology in the hands of thousands of deskless workers during their workday, enabling them to interact in a meaningful way so they remain engaged and become an empowered partner in the daily operations of the business."

#contactcenterworld, @WorkForceSW, @nucleusresearch

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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About Nucleus Research:
Company LogoNucleus Research is an information technology research firm specializing in investigative research and the return on investment (ROI) analysis of technology deployments. The firm uses ROI case studies as its research approach and has published more than 400 case studies in various market segments. The company is based in Boston, Massachusetts.
Company RSS Feed   Company Twitter   Company Profile Page

Today's Tip of the Day - Motivation & Charity Work

Read today's tip or listen to it on podcast.

Published: Monday, May 3, 2021

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2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)

4.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

5.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
 

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