#contactcenterworld, @WorkForceSW
Livonia, MI, USA, May, 2022 -- Today, a global provider of integrated employee experience and workforce management solutions, WorkForce Software is proud to be named the top-ranking Champion in the Workforce Management Emotional Footprint Report for the enterprise market by SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group. The top-ranking highlights WorkForce Software’s achievements in delivering solutions and an excellent user experience to their global customers. This report is based on data from 100 percent verified user reviews, providing a transparent analysis of customer satisfaction.
WorkForce Software and its WorkForce Suite came out on top in the customer-verified rankings. The Net Emotional Footprint (NEF) is a result of aggregated emotional response ratings across the areas of service, negotiation, product impact, conflict resolution, strategy, and innovation. The NEF is an indicator of overall user sentiment toward the provider and its product from the software user’s point of view. WorkForce Software achieved the highest NEF rating of any vendor, scoring +85 NEF, for being the most trustworthy, respectful, and innovative of all solution providers in the report.
"Being the leader in the Workforce Management Emotional Footprint report demonstrates that the quality of our solutions and our commitment to our customers resonates with them. We care deeply about our customers’ success, from the first interactions with our sales team, to the on-going responses from our support and customer success groups. Our personal approach to business and our best-in-breed solutions have proven time and time again to achieve the greatest results in the market," said Mike Morini CEO of WorkForce Software. "Our customers and software users ranked us number one and there is no better endorsement than that. Together we will continue to deliver the best modern workforce management solutions available."
#contactcenterworld, @WorkForceSW
Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software
About WorkForce Software:
WorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
About Info-Tech Research Group:
Info-Tech Research Group is an information technology research and advisory firm, proudly serving over 30,000 IT professionals. The company produces unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. For 25 years, Info-Tech has partnered closely with IT teams to provide them with everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
Published: Monday, May 30, 2022
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall