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News : WorkForce Software Named Silver Winner in the 2021 Brandon Hall Group Excellence in Technology Awards

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, Dec, 2021 -- WorkForce Software announces it won a Brandon Hall Group Excellence in Technology Award for excellence in the "Best Advance in Emerging Workforce Management" category. Brandon Hall Group announced WorkForce Software’s Silver win on December 9, 2021, during a virtual ceremony.

This Excellence in Technology Award comes in the same month that WorkForce Software was recognized as a Gold Winner in the Most Innovative Company of the Year Best in Biz Awards of 2021. Brandon Hall Group’s Technology Awards are comprised of 6 program areas: Learning and Development, Talent Management, Talent Acquisition, Workforce Management, Sales Enablement and Future of Work. WorkForce Software was recognized in the Workforce Management category for the significant improvement their WorkForce Suite has made to their customers’ employee experiences and communications by leveraging data and technologies directly into employee and mangers daily work. The awards were judged by an international panel of industry experts based on the value to businesses, technological innovation, unique differentiators, technical functionality and measurable results.

"Technology has never been more critical for success in human capital management than it is today. We were thrilled to see many new innovations in all areas, but especially related to the future of work," said Brandon Hall Group Chief Operating Officer and awards program head Rachel Cooke. "Thanks to the many innovations from our Excellence in Technology winners, organizations have many compelling options as they make important decisions on how to leverage technology to drive their people strategies."

"Our team at WorkForce Software is thrilled to win the Brand Hall Group Excellence in Technology Award. This award validates the measurable and tangible value customers around the world receive from the WorkForce Suite when connecting with employees through technology," says Joe Ross, Chief Product Officer at WorkForce Software. "Employees across all industries are demanding more of their employers, they require modern solutions and user experiences that make it easy for them to connect and communicate with their peers and managers, have more flexible work schedules, achieve more at work, and contribute to the ongoing success of the business. People want to add value and be heard at work, and proven solutions like ours make that happen for millions of workers."

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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Today's Tip of the Day - What Do You Need?

Read today's tip or listen to it on podcast.

Published: Monday, December 20, 2021

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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