#contactcenterworld, @WorkForceSW
Livonia, Mich. January 21, 2020 -- WorkForce Software(R), a global provider of workforce management solutions, announced the release of a user experience in the cloud, available with the company’s integrated WorkForce Suite, comprised of time and attendance, forecasting and scheduling, absence management, and analytics modules.
The WorkForce Suite’s new user experience leverages intelligent automation to deliver proactive notifications to managers and employees. Delivered across desktop, smartphone, and tablet, the solution’s technology empowers users to take immediate action on items that require urgent attention, without the noise and distraction of less-pressing tasks. The WorkForce Suite also incorporates WalkMe™ technology to provide contextual assistance to users across all devices.
Maple Leaf Sports & Entertainment Ltd. (MLSE), a Canadian provider in delivering sport and entertainment experiences, has been a WorkForce Software customer since 2012. MLSE uses the WorkForce Suite to reduce labor costs and improve staffing agility while empowering their diverse workforce with easy-to-use self-service tools.
"We strive to give our employees the best possible workforce experience," said Meghan Rees, Director, Workforce Management and Scheduling at MLSE. "With consumer-grade usability, WorkForce Software’s innovative WorkForce Suite helps our managers prioritize urgent tasks and our employees efficiently manage their schedule and pay – boosting productivity while also engaging our employees whenever and wherever they are working."
In addition to the new user experience, WorkForce Software’s latest release includes a scalable cloud platform that supports continuous innovation.
"From the beginning, we designed the WorkForce Suite to make work easy for our customers, from the C-suite to the shop floor," said Mike Morini, WorkForce Software CEO. "What’s unique about our new, game-changing user experience is that our customers can get all the benefits of the new UX with an upgrade. It’s not a new software installation, so our customers and their employees benefit from industry-leading innovation without starting from scratch. It’s workforce management, reimagined."
#contactcenterworld, @WorkForceSW
About WorkForce Software:
WorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
Published: Wednesday, January 22, 2020
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