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News : WorkForce Software SAPinsider Global Survey Reveals that Advanced Time & Attendance is Crucial for Workforce Efficiency

#contactcenterworld, @WorkForceSW

Livonia, MI, USA, Nov 16, 2023 – Global provider of integrated employee experience and workforce management solutions, WorkForce Software, releases the findings of its 2023 report with SAPinsider titled, "The SAPinsider HCM and SAP S/4HANA Report" which it co-sponsored with Rizing. SAPinsider surveyed 114 community members from March to May 2023 to understand important factors driving human experience management for SAP customers and to discover the strategies to adequately address their modern employee challenges.

As the way employees work continues to evolve, it’s vital for global businesses to shift from traditional human capital management (HCM) systems to solutions that prioritize human experience management (HXM) to enhance employee experience and engagement for all employees of an organization—especially for deskless workers who do not perform their work from a traditional office setting. In an increasingly tight labor market, quickly securing skilled personnel to meet business requirements has become a top priority for employers. Organizations that prioritize high employee engagement and retention recognize the value of state-of-the-art time and attendance features as essential to their HXM strategies. With an adoption rate of over 80% and industry leaders emphasizing the critical role of adapting to changing compliance needs, it’s clear that time and attendance systems are fundamental to modern workforce management and an integral component within an HXM framework.

"The adoption rate of time and attendance technology is quite high for leading businesses and their deskless workers — it’s the one place these essential employees go to on every shift to clock in and out, fine-tune their schedule, communicate with their manager, and receive the tools they need to be successful," said Sandra Moran, Chief Marketing and Customer Experience Officer of WorkForce Software. "Companies that invest in modern digital EX solutions which are built on the time and attendance foundation will see an immediate return on their investment and reap the rewards of a more engaged and productive workforce that feels connected and empowered to contribute to the success of the business."

The SAPinsider HCM and SAP S/4HANA Report identifies five key factors that distinguish leaders from laggards in workforce management: Time and Attendance, Compliance, Efficiency, Employee Experience, and Communication. The report also offers a series of actionable steps for organizations to improve their HXM approach, emphasizing the importance of evaluating existing human capital management methodologies, making ROI-centric investments, ensuring compliance, embracing and overcoming HXM challenges, and prioritizing employee experience. Embracing comprehensive solutions, such as SAP Time and Attendance Management by WorkForce Software, and committing to an HXM approach unlocks improved employee engagement, operational agility, and retention.

#contactcenterworld, @WorkForceSW

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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Today's Tip of the Day - Quantity, Quality, Cost

Read today's tip or listen to it on podcast.

Published: Friday, November 17, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

6.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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