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News : WorkForce Software Sets the Standard for Modern Workforce Managment

#contactcenterworld, @WorkForceSW, @nucleusresearch

Livonia, MI, USA, Apr 26, 2023 – Global provider of integrated employee experience and workforce management solutions WorkForce Software, is proud to announce its # 1 position in the 2023 Nucleus Research Workforce Management (WFM) Technology Value Matrix report. Nucleus Research is a global provider of investigative, case-based technology research and advisory services and they have named WorkForce Software a leader in the Workforce Management Technology Value Matrix report for the ninth consecutive year.

In its evaluation of 19 workforce management technology solutions, Nucleus Research ranked the software providers based on their ability to deliver value to customers in terms of both software functionality and usability. The report also scrutinized the software vendors’ overall dedication to research and development, and their willingness to provide innovative technology to address the evolving needs of workforces in the face of constant regulatory, business, and technological changes.

"Leaders in this year’s Value Matrix have doubled down on their investments in automation and analytics, specifically in complex scheduling and labor planning.," said Evelyn McMullen, Research Manager at Nucleus Research. "WorkForce Software has been proactive in adapting to the evolving needs of employees by making substantial investments in automation and analytics, particularly in areas such as scheduling and communication. With capabilities that include demand forecasting, schedule optimization, and support for intricate compliance regulations, WorkForce Software consistently delivers a strong solution that meets the unique requirements of its customers."

"Amidst the significant changes to the way people work, we are immensely proud to have secured the leadership position in Nucleus Research’s WFM Technology Value Matrix in 2023, which demonstrates our ability to provide solutions needed by global employers," said Nicole Neumarker, Chief Technology Officer at WorkForce Software. "At WorkForce, we prioritize close collaboration with our customers, listen attentively to their needs, and offer solutions that address their distinct workforce challenges. We are committed to delivering the most advanced and modern workforce management solution by harnessing the power of data and analytics to improve operational performance and enhance user experience – connecting people regardless of their work location. Our success in achieving this recognition demonstrates our unwavering commitment to pioneering the use of technology to enable our customers to shape the future of work at their organizations."

#contactcenterworld, @WorkForceSW, @nucleusresearch

Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software


About WorkForce Software:
Company LogoWorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
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About Nucleus Research:
Company LogoNucleus Research is an information technology research firm specializing in investigative research and the return on investment (ROI) analysis of technology deployments. The firm uses ROI case studies as its research approach and has published more than 400 case studies in various market segments. The company is based in Boston, Massachusetts.
Company Twitter   Company Profile Page

Today's Tip of the Day - Call-backs

Read today's tip or listen to it on podcast.

Published: Friday, April 28, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Inbound Call Handling Services

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Digital Wholesale Solutions

International Inbound (ITFS & DID's) & Int'l Two Way Voice (SIP Trunks)
Digital Wholesale Solutions (formerly Daisy Worldwide) specialise in Global Inbound ITFS and DID Services from 160 countries (covering 7,000+ cities).

We also have International SIP Trunk (66 Countries) – where numbers are presented in a local format.

3.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
 

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