Livonia, MI, USA, Dec 21, 2022 -- Global provider of integrated employee experience and workforce management solutions, WorkForce Software, announces it has been named the Enterprise Product of the Year Silver Award in the HR software category by the Best in Biz Awards 2022. WorkForce Suite, a modern workforce management solution in 2022, earned these top honors from Best in Biz by providing a solution that connects entire dispersed workforces and delivers a modern approach to offering true scheduling flexibility and dynamic at-work experiences that are proven to improve engagement.
As the continued impact of labor shortages and the need to more rapidly adapt to change continue to dominate the agenda of most organizations, leaders are discovering they must find new ways to meet the challenges of today’s workplace and the demands of their employees, the vast majority of whom do not perform their work behind a desk – in the office or from home. Deskless workers, who make up 80% of the global workforce, have been left out of technology investments and experience the largest vulnerabilities in the global workforce with mounting tensions such as business changes, wage pressure, and lack of schedule flexibility. Implementing modern workforce management technology solutions, like WorkForce Suite, improves the management, engagement, and integration of these essential workers by enabling supporting the needs of these workers and ensuring communications reach all employees. The WorkForce Suite uses data-driven insights in real-time to power meaningful employee-employer interactions and gather immediate and actionable feedback from these essential workers.
"The team at WorkForce Software is thrilled to be recognized again by the Best in Biz Awards, this year for our exceptional WorkForce Suite which has emerged as the #1 ranked workforce management solution in market today," says Mike Morini, CEO of WorkForce Software. "Our customers, representing some of the biggest brands in the world, tell us that their employees are better connected, truly engaged in the success of the business, and their deskless staff can now easily interact and share their feedback and ideas at work with their managers and colleagues. They report that communication and their employees’ experience has improved significantly, which increases retention and makes their business more resilient to change. In 2023, it will remain a priority to invest in employees including deskless workers. Afterall, they are essential to success, and want to be valued and heard at work. Our solutions enable organizations to optimize their workforce and support operational communications necessary to do so."
The 12th annual 2022 Best in Biz Awards, an independent business awards program judged each year by prominent editors and reporters from publications in North America, saw fierce competition among more than 700 entries from public and private companies of all sizes and representing all industries and regions in the U.S. and Canada. This year’s judges highlighted the winning companies’ visionary leadership, innovative strides in the use of new technologies, laudable employee diversity and inclusion programs, and workplace best practices.
"Watching business leaders discover what resiliency means for them and put strategic adaptation into action over the past two years has been a lesson in creative entrepreneurship and innovative problem-solving.?In terms of talent attraction and retention, we have seen major changes in tactics from inventive perks to hybrid work mobile models to workforce training to straightforward higher salaries and more benefits," said Jules Rogers, Portland Tribune. "Although we all know these changes look widely divergent across different industries, the entries in this year’s Best in Biz Awards show diverse strategies and tactics that lead the U.S. into a new era of business leadership, and what good business practices look like in a post-pandemic world."
Posted by Veronica Silva Cusi, news correspondent
Source: WorkForce Software
About WorkForce Software:
WorkForce Software is a global provider of cloud-based workforce management solutions. The company’s WorkForce Suite adapts to each organization’s needs, delivering a breakthrough employee experience – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs are. Enterprise grade and future-ready, WorkForce Software removes the noise from a managers’ busy day, protects your organization from compliance risks, provides leadership with strategic business insights, and delivers real employee engagement at the time and place work happens.
Published: Friday, December 23, 2022
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
|4.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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