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News : Working Solutions Advises Businesses to Rethink Training in a COVID-19 World

Premium Content (Sponsored)

#contactcenterworld, @WorkingSol

Working Solutions Advises Businesses to Rethink Training in a COVID-19 World

Get Workers Up and Running at Home

Working Solutions, a leader in on-demand contact center services, has educated 100,000s of remote workers over nearly 25 years. With the coronavirus, Tamara Schroer, a 20-year veteran in virtual education, offers five tips for businesses to teach their new remote workers. According to Schroer, vice president of education for the company: "In the end, companies that follow these tips can end up being more effective and productive, whatever happens, be it COVID-19 or something else."

 

  • Don’t panic – The course material you use today is largely the same in the virtual classroom. You already have the expertise in hand. There is no need to research or reinvent. What’s required now is adjusting the way you teach it online, so recalibrate.

 

 

  • Scale down – Workers have limited attention spans, especially if it’s by-rote, check-the-box training. To adapt, break down lessons into digestible chunks. Make it bite-sized education, delivered via iPhones or iPads. Long-distance learning should be short and sweet for remote workers who have little patience or bandwidth.

 

 

  • Use gamification – Make lessons entertaining and interactive. Use games to engage your workers, such as Jeopardy!, Bingo and Menti, which delivers quick, online polls. They’re particularly enjoyable and effective. Emulate the world that workers know and love to educate them. You’ll compete better as a business by making lessons easier to learn and retain.

 

 

  • Break workers into small groups – No one likes lecture-hall classrooms. The same is true with online teaching. Small groups are more intimate and attentive. Have workers interact and identify with each other as lessons are taught. Structure the instruction to create teams and form bonds from afar.

 

 

  • Overcome the distance – With virtual teaching, there are a couple of obstacles right up front. You must bridge both the distance and the subject matter. For instance, you can’t look workers in the eyes and connect in person. You can, however, call out their names: "Hey Joe… Sally, does that make sense?" Being personal makes the lesson more real to them in real time, and hopefully, makes it stick, too.

 

As Schroer says: "Social distancing doesn’t need to disrupt the learning process for businesses."

She, instead, sees it as a way to streamline staid, maybe even outdated, training. Embrace it as a modernized way to better engage workers, spread out across thousands of miles in scattered locations.

Virtual education, in fact, can be a great unifier.

#contactcenterworld, @WorkingSol

 

 

 


About Working Solutions:
Company LogoWorking Solutions is a consultative business process outsourcer providing customer service, sales, support, and flexible business continuity. Tapping into a vast network of enthusiastic brand associates across the United States and Canada, our flexible business model enables us to provide customer service on several levels–from steady state for everyday business to ready state for unexpected events to future state for long-range projects.
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Today's Tip of the Day - Please Hold…

Read today's tip or listen to it on podcast.

Published: Friday, March 27, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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