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News : Working Solutions Again Ranks #4 on FlexJobs’ 2022 Top 100 Companies with Remote Jobs

#contactcenterworld, @WorkingSol, @flexjobs

For the seventh year in a row, Working Solutions, a provider in on-demand contact center outsourcing, continues to rank among the highest on FlexJobs’ Top 100 Companies to Watch for Remote Jobs.

In 2022, this woman-led business again placed in the Top 10 at #4. It has made the respected jobsite’s list eight times, beginning in 2015.

Kim Houlne, Working Solutions chief executive and founder, welcomed the recognition, saying: "COVID-19 brought new importance to the on-demand business model and its advantages for businesses and workers.

"In 2021, more companies turned to remote workers for both employees and contractors. This shift affirms the practicality of distributed workforces during the pandemic and beyond."

Virtual Workers Fill a Gap

Houlne pointed out more Working Solutions clients are turning to contracted, virtual workers as their workforces thin, in part from the Great Resignation, which recently hit a reported high of 4.6 million.

"We’ve worked with home-based agents for more than 25 years," she said. "This long-term experience helps us master how to recruit, educate and operate effective, virtual workforces."

The 2022 FlexJobs list is based on an analysis of more than 57,000 companies and their job-posting histories in its database between January 1, 2021, and December 31, 2021. A remote job is defined as a professional-level position that enables someone to work from home.

Recognition Spans Years

Dallas-based Working Solutions—with service and sales agents in the United States and Canada—placed #4 in 2021, #5 in 2020, again #5 in 2019, #10 in 2018, #7 in 2017 and #9 in 2016 in the rankings.

"One of FlexJobs’ recent surveys found that only three percent of workers would prefer to return to the office full-time after the pandemic," said Sara Sutton, founder and CEO of FlexJobs. "The important role that remote work plays in today’s modern workplace cannot be underestimated

#contactcenterworld, @WorkingSol, @flexjobs


About Working Solutions:
Company LogoWorking Solutions is a consultative business process outsourcer providing customer service, sales, support, and flexible business continuity. Tapping into a vast network of enthusiastic brand associates across the United States and Canada, our flexible business model enables us to provide customer service on several levels–from steady state for everyday business to ready state for unexpected events to future state for long-range projects.
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About FlexJobs:
Company LogoFlexJobs is committed to helping people find a better way to work. As an online service for professionals seeking remote, flexible schedule, part-time, and freelance jobs, FlexJobs offers opportunities in over 50 career categories, ranging from entry-level and executive to freelance and full-time. FlexJobs also sets itself apart by providing job seekers with a better, safer, and more efficient way to find professional and legitimate flexible jobs.
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Today's Tip of the Day - Let Your Agents Do the Talking

Read today's tip or listen to it on podcast.

Published: Friday, January 14, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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