#contactcenterworld, @WorkingSol, @flexjobs
For the seventh year in a row, Working Solutions, a provider in on-demand contact center outsourcing, continues to rank among the highest on FlexJobs’ Top 100 Companies to Watch for Remote Jobs.
In 2022, this woman-led business again placed in the Top 10 at #4. It has made the respected jobsite’s list eight times, beginning in 2015.
Kim Houlne, Working Solutions chief executive and founder, welcomed the recognition, saying: "COVID-19 brought new importance to the on-demand business model and its advantages for businesses and workers.
"In 2021, more companies turned to remote workers for both employees and contractors. This shift affirms the practicality of distributed workforces during the pandemic and beyond."
Virtual Workers Fill a Gap
Houlne pointed out more Working Solutions clients are turning to contracted, virtual workers as their workforces thin, in part from the Great Resignation, which recently hit a reported high of 4.6 million.
"We’ve worked with home-based agents for more than 25 years," she said. "This long-term experience helps us master how to recruit, educate and operate effective, virtual workforces."
The 2022 FlexJobs list is based on an analysis of more than 57,000 companies and their job-posting histories in its database between January 1, 2021, and December 31, 2021. A remote job is defined as a professional-level position that enables someone to work from home.
Recognition Spans Years
Dallas-based Working Solutions—with service and sales agents in the United States and Canada—placed #4 in 2021, #5 in 2020, again #5 in 2019, #10 in 2018, #7 in 2017 and #9 in 2016 in the rankings.
"One of FlexJobs’ recent surveys found that only three percent of workers would prefer to return to the office full-time after the pandemic," said Sara Sutton, founder and CEO of FlexJobs. "The important role that remote work plays in today’s modern workplace cannot be underestimated
About Working Solutions:
Working Solutions is a consultative business process outsourcer providing customer service, sales, support, and flexible business continuity. Tapping into a vast network of enthusiastic brand associates across the United States and Canada, our flexible business model enables us to provide customer service on several levels–from steady state for everyday business to ready state for unexpected events to future state for long-range projects.
FlexJobs is committed to helping people find a better way to work. As an online service for professionals seeking remote, flexible schedule, part-time, and freelance jobs, FlexJobs offers opportunities in over 50 career categories, ranging from entry-level and executive to freelance and full-time. FlexJobs also sets itself apart by providing job seekers with a better, safer, and more efficient way to find professional and legitimate flexible jobs.
Published: Friday, January 14, 2022
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall