News : Working Solutions Contact Center Unit WS Live Buys Cloud-Based Software
Dallas, TX, USA, Dec 16, 2015 -- Former Working Solutions contact center unit WS Live announced it has acquired Bolder Thinking Communications, a software innovator in cloud-based contact center services from Astute Solutions. Terms of the acquisition were not disclosed.
The combined businesses, led by former Working Solutions CEO Tim Houlne, will be called "Humach" (combination of human/machine) and headquartered in Dallas, Texas.
Humach will deliver three classes of services in the contact center market. It will maintain white-glove, physical contact centers in Dubuque, Oelwein and Mason City, Iowa, develop global delivery capabilities in other parts of the world and deploy cloud-based contact center services, including automation and mobile access capabilities.
"Through our Humach business, we will provide clients with automated contact center services that integrate and augment the human element," Houlne added. "Our clients will enjoy the best of both worlds, solutions that are sophisticated, yet simple, scalable and economically practical," said Houlne, an entrepreneur who helped lead Working Solutions for more than 15 years.
Posted by Veronica Silva Cusi, news correspondent
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Humach helps its clients find more innovative ways to engage, acquire and support their customers. The Dallas, Texas-based company offers best-in-class multi-channel contact center services. Leveraging numerous patents spanning cloud-based, scalable infrastructure, Humach already provides contact center services to some of the world’s largest enterprises.
Published: Friday, December 18, 2015