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News : Working Solutions Places Fourth Among FlexJobs’ 2021 Top 100 Companies with Remote Jobs

#contactcenterworld, @WorkingSol

Working Solutions, a provider in on-demand contact center solutions, continues to rank in the upper tier on FlexJobs’ Top 100 Companies with Remote Jobs—placing fourth among the Top 10 on the 2021 list.

Kim Houlne, Working Solutions chief executive and founder, welcomed the news, saying: "The 2020 COVID-19 pandemic brought new importance to the remote-work business model and its advantages.



"We’ve worked with 10,000s of on-demand agents since our founding in 1996, mastering how to manage, educate and maintain effective, virtual workforces for clients."

The 2021 list is based on an analysis of more than 57,000 companies and their remote job posting histories in the FlexJobs database between January 1, 2020 and December 31, 2020. A remote job is defined as a professional-level position that enables someone to work from home.

Said Sara Sutton, founder and CEO of FlexJobs: "The coronavirus pandemic has obviously permanently reshaped the workplace, and how both companies and workers understand the exciting ways that remote work can improve not only the bottom-line aspects of business but also how it can bring long-lasting benefits to the overall workforce as well."

#contactcenterworld, @WorkingSol

 


About Working Solutions:
Company LogoWorking Solutions is a consultative business process outsourcer providing customer service, sales, support, and flexible business continuity. Tapping into a vast network of enthusiastic brand associates across the United States and Canada, our flexible business model enables us to provide customer service on several levels–from steady state for everyday business to ready state for unexpected events to future state for long-range projects.
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Today's Tip of the Day - Motivation & Charity Work

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Published: Friday, February 5, 2021

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2024 Buyers Guide Knowledge Management

 
1.) 
168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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