Leicester, England, May, 2021 -- Bellrock Group, the technology-enabled property and facilities management services company, has selected Sabio Group to implement and support a Genesys Cloud contact centre platform to power its business critical customer experience operations.
Bellrock provides risk-focused workplace and property management services to commercial, local authority, healthcare and education sector customers across the UK. The company needed a flexible CX partner to help power its personalised customer engagement and contact centre activities.
"At Bellrock we adopt highly innovative technologies such as the intelligent workplace, robotics and artificial intelligence to enhance our services delivery model, so it is critical that we support our operations with next generation customer experience capabilities," commented Adam Champion, Head of IT at Bellrock. "Sabio fits the bill. From our initial joint discussions Sabio immediately understood our business and future goals. It’s clear that the combination of Sabio’s expertise and the flexibility of the Genesys Cloud CX platform will provide Bellrock with a fast and easy way to connect and optimise our customer and employee journeys across all of our engagement channels."
Sponsor message - content continues below this message
2022 '17th annual' Global Contact Center World Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
After a highly successful proof of concept, Sabio managed the implementation of Genesys Cloud to support the company’s 100-strong contact centre team. Sabio has integrated Genesys Cloud with Bellrock’s back-office systems, and also activated key workforce optimisation capabilities – including WFM and quality management – within the Genesys platform.
"As Europe’s leading independent customer experience and contact centre expert, Sabio is expertly placed to consult and advise with innovators such as Bellrock – helping them to implement the best and most appropriate CX solution for their business," added Sabio Group’s Chief Commerical Officer, Matt Tuson. "Genesys Cloud provides Bellrock with an agile, cloud-based customer experience platform, allowing them to add new CX capabilities and additional channels – but also with the flexibility to personalise and scale according to their evolving customer requirements."
Posted by Veronica Silva Cusi, news correspondent
Sabio is a specialist customer service and contact centre systems integrator focused on delivering exceptional customer contact strategies and solutions based on best-of-breed technologies from partner organisations such as Avaya, Nuance and Verint. Sabio offers business consulting, systems integration and managed services and has worked with many major organisations across the UK including Argos, Brewin Dolphin, BT Business, Business Stream, Eurostar, Homeserve, Leeds City Council, Office Depot, Thames Water and the multi-award winning Lebara Mobile.
Published: Friday, May 7, 2021
Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.
We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.
|2.)||Tru29 Outsource Solutions Inc.|
Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.
Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.