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News : World Connection Awarded Multiple Gold at CCW Top Performers

#contactcenterworld

Boise, ID, USA, Nov. 18, 2020 -- World Connection, a mid-sized, bilingual BPO with contact centers in Boise, ID and Guatemala City, Guatemala was awarded two gold medals in the 15th annual Global Top-Ranking Performers Awards from ContactCenterWorld.com, the Global Association for Contact Center and Customer Engagement Best Practices with over 200,000 members worldwide. Ranked #1 in the Americas Region for both Best Call Center Design and Best Outsourcing Partnership, World Connection now advances to the 2020 Global Finals.

"It is an honor to be recognized within our industry for these accolades," said World Connection President / COO Hui Wu-Curtis. "To be judged by other colleagues means more to me than anything else."

World Connection finished first in the Americas region in Best Call Center Design for its Guatemala City location; a 1,200-seat facility built around people-focused themes to enhance the employee experience. The company ranked first in the Americas region in Best Outsourcing Partnership for its long-term partnership with Quicken, the best-selling personal finance software in the U.S., with whom World Connection has enjoyed a collaborative and cohesive partnership spanning two locations in two countries.

"We're thrilled to receive this validation of our ongoing work to change the customer experience for good," said Wu-Curtis.

The awards were announced online, November 12, during ContactCenterWorld.com's virtual awards show, held online this year due to the ongoing COVID-19 pandemic.

About ContactCenterWorld.com – ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences, and certification programs.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About World Connection:
Company LogoWorld Connection S.A. and World Connection LLC is a privately-owned global provider of call center, back office, and business process outsourcing services. Founded in 2011, World Connection provides outsourcing services including call centers, customer service, customer acquisition and retention, sales, collections, as well as back-office processing headquartered in Guatemala City.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Power Hour

Read today's tip or listen to it on podcast.

Published: Friday, November 20, 2020

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2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

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miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

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Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
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Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
PH: +44 1279 555 580
 

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