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News : Worldline Recognised as a Global Cloud Contact Centre Provider by OMDIA

#contactcenterworld, @WorldlineGlobal

Bezons, France, Feb 2, 2021 -- Worldline [Euronext: WLN], a European provider in payment and transaction services and #4 player worldwide, is pleased to be recognised as a global cloud contact centre provider by OMDIA, a global technology research provider.

The challenges of customer relations are numerous, and the customer experience has taken a central place in many companies. In the meantime, the current COVID-19 pandemic revealed that adaptability and flexibility are key in maintaining a high level of service and business continuity. Choosing a trusted CCaaS partner is crucial to successfully adapting the customer relationship.

According to the 2020 OMDIA Decision Matrix: Selecting a Multichannel Cloud Contact Centre solution report, "When selecting a cloud contact centre vendor, an enterprise should consider how the potential solution can help it to add new functionality in stages as needed. Vendor roadmaps, technology partnerships, and investments in cloud infrastructure and security capabilities should all be reviewed as part of the selection process."

The 2020 OMDIA Decision Matrix study recognises Worldline as a global cloud contact centre player: "Worldline has now developed into a world-class cloud contact centre provider with a focus on the higher-agent-count marketplace".

Claude France, Head of Mobility & e-Transactional Services Global Business Line at Worldline: "With the evolution of consumption habits, companies now need to be ready to answer hyperconnected consumers. The Worldline Cloud-based Contact Centre solution, WL Contact, ensures continuous interactions and a 360° view of customers to support companies omnichannel strategy deployment. Worldline is proud to be recognised by OMDIA report for its solution breadth and depth, its product strategy, as well as the flexible pay-per-use pricing scheme."

Flexibility and adaptability

According to the report, "Cloud solutions give organisations more flexibility to expand or contract the number of agents based on the fluctuating requirements of the company or to switch customer interaction management across a multitude of channels".

#contactcenterworld, @WorldlineGlobal

Veronica Silva Cusi, news correspondent
Source: https://worldline.com


About Worldline:
Company LogoWorldline [Euronext: WLN] is the European provider in the payments and transactional services industry and #4 player worldwide. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors.
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2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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