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News : WorldRemit Deploys NewVoiceMedia's Cloud Customer Contact Technology
London, UK, February, 2015 -- NewVoiceMedia, a provider of cloud contact centre technology, announces that WorldRemit, an online money transfer service, is using its ContactWorld solution to enhance its customer experience and improve business efficiencies.
WorldRemit signed a three-year agreement for ContactWorld for Service which was implemented alongside deployment of Salesforce.
The company selected NewVoiceMedia's technology, which replaces inflexible, on-premise software, for its scalability, detailed reporting and omni-channel capabilities, in order to offer the best possible customer experience and improve business efficiencies.
Rod Sheriff, VP of Operations and Customer Experience at WorldRemit, comments, "We are pleased to be live with ContactWorld following a fast deployment, and on track to improving our customer and employee experiences while enabling our business to operate more effectively. The solution has already helped us realise substantial cost savings and will ensure we can scale as the business continues its rapid growth trajectory".
Posted by Veronica Silva Cusi, news correspondent
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
WorldRemit is an online service that lets people send money to friends and family living abroad, using a computer, smartphone or tablet.
Published: Monday, March 2, 2015