News : WorldRemit Implements NewVoiceMedia’s Cloud Customer Contact Technology
NewVoiceMedia, a provider of cloud contact centre technology, announces that WorldRemit, an online money transfer service, is using its ContactWorld solution to enhance its customer experience and improve business efficiencies.
WorldRemit signed a three-year agreement for ContactWorld for Service which it implemented alongside its deployment of Salesforce. The solution integrates seamlessly with Salesforce to ensure all customer interactions are tracked and service levels measured, providing the company with communications that are complementary to its Salesforce system. The company selected NewVoiceMedia's technology, which replaces inflexible, on-premise software, for its scalability, detailed reporting and omni-channel capabilities, in order to offer the best possible customer experience and improve business efficiencies.
Rod Sheriff, VP of Operations and Customer Experience at WorldRemit, comments, "We are pleased to be live with ContactWorld following a fast deployment, and on track to improving our customer and employee experiences while enabling our business to operate more effectively. The solution has already helped us realise substantial cost savings and will ensure we can scale as the business continues its rapid growth trajectory".
Jonathan Gale, CEO of NewVoiceMedia, added, "With ContactWorld, WorldRemit can deliver on its mission to offer a consistent, personalised experience to its customers, and is easily scalable and highly cost-effective when compared with on-premise or even other hosted contact centre solutions. We are excited to be working with WorldRemit and look forward to seeing the company and its customers recognise the benefits of our solution".
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
WorldRemit is an online service that lets people send money to friends and family living abroad, using a computer, smartphone or tablet.
Published: Thursday, February 26, 2015