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News : Concentrix is First Company to Earn 20 Certifications from COPC Inc.

#contactcenterworld, @Concentrix, @copc

Fremont, CA, USA, May 8, 2018 -- With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to the COPC Outsource Service Provider (OSP) Standard Release 5.2. The achievement occurred recently when the company's contact center in Tokyo, Japan, was certified in March 2018.

To be certified by COPC Inc., a company must adopt and consistently implement best practices to manage customer satisfaction, service, quality and costs. Certified organizations can ensure clients and end-users consistently receive exceptional levels of service and quality, combined with operational efficiency and reduced costs.

"This milestone sets a new industry benchmark in adapting the COPC Standard and demonstrates our ability to drive industry-leading results for our clients and staff globally," said Chris Caldwell, Concentrix President. "We are extremely proud of this accomplishment and the differentiating value we bring to our clients as a result."

"Over this past decade of partnership, Concentrix has demonstrated an outstanding commitment to performance," said Kyle Kennedy, COPC Executive Vice President. "With 20 sites now certified to the COPC CX Standard, Concentrix has developed a truly unique and impressive certification footprint. We recognize and congratulate Concentrix on this achievement, and on their dedication to operational excellence."

Separately, Ankit Poothia, Concentrix Director, COPC Compliance, recently joined COPC's Standards Committee. The committee defines the scope, review and approve changes in the COPC Customer Experience (CX) Standards and their associated certification processes.

#contactcenterworld, @Concentrix, @copc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Concentrix:
Company LogoConcentrix,is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
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About COPC:
Company LogoCustomer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
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Today's Tip of the Day - Check Your Number

Read today's tip or listen to it on podcast.

Published: Thursday, May 10, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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