News : Concentrix is First Company to Earn 20 Certifications from COPC Inc.
Fremont, CA, USA, May 8, 2018 -- With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to the COPC Outsource Service Provider (OSP) Standard Release 5.2. The achievement occurred recently when the company's contact center in Tokyo, Japan, was certified in March 2018.
To be certified by COPC Inc., a company must adopt and consistently implement best practices to manage customer satisfaction, service, quality and costs. Certified organizations can ensure clients and end-users consistently receive exceptional levels of service and quality, combined with operational efficiency and reduced costs.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"This milestone sets a new industry benchmark in adapting the COPC Standard and demonstrates our ability to drive industry-leading results for our clients and staff globally," said Chris Caldwell, Concentrix President. "We are extremely proud of this accomplishment and the differentiating value we bring to our clients as a result."
"Over this past decade of partnership, Concentrix has demonstrated an outstanding commitment to performance," said Kyle Kennedy, COPC Executive Vice President. "With 20 sites now certified to the COPC CX Standard, Concentrix has developed a truly unique and impressive certification footprint. We recognize and congratulate Concentrix on this achievement, and on their dedication to operational excellence."
Separately, Ankit Poothia, Concentrix Director, COPC Compliance, recently joined COPC's Standards Committee. The committee defines the scope, review and approve changes in the COPC Customer Experience (CX) Standards and their associated certification processes.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Research Before You Buy
More Editorial From Concentrix
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
Published: Thursday, May 10, 2018
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...