Fremont, CA, USA, May 8, 2018 -- With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to the COPC Outsource Service Provider (OSP) Standard Release 5.2. The achievement occurred recently when the company's contact center in Tokyo, Japan, was certified in March 2018.
To be certified by COPC Inc., a company must adopt and consistently implement best practices to manage customer satisfaction, service, quality and costs. Certified organizations can ensure clients and end-users consistently receive exceptional levels of service and quality, combined with operational efficiency and reduced costs.
"This milestone sets a new industry benchmark in adapting the COPC Standard and demonstrates our ability to drive industry-leading results for our clients and staff globally," said Chris Caldwell, Concentrix President. "We are extremely proud of this accomplishment and the differentiating value we bring to our clients as a result."
"Over this past decade of partnership, Concentrix has demonstrated an outstanding commitment to performance," said Kyle Kennedy, COPC Executive Vice President. "With 20 sites now certified to the COPC CX Standard, Concentrix has developed a truly unique and impressive certification footprint. We recognize and congratulate Concentrix on this achievement, and on their dedication to operational excellence."
Separately, Ankit Poothia, Concentrix Director, COPC Compliance, recently joined COPC's Standards Committee. The committee defines the scope, review and approve changes in the COPC Customer Experience (CX) Standards and their associated certification processes.
Posted by Veronica Silva Cusi, news correspondent
Concentrix,is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
Customer Operations Performance Center Inc. (COPC) was founded in 1995 to focus on improving call center operations, monitoring practices in call centers, and training contact centers and vendors for certification. Today, COPC is a provider in CX operations providing consulting and performance improvement services globally.
Published: Thursday, May 10, 2018
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