#contactcenterworld
Thunder Bay, Ontario - ContactCenterWorld is pleased to announce the winners of the 15th Annual Global Top Ranking Performers Awards from Best in World. The award winners were announced at an online awards ceremony broadcast worldwide to an audience over over 300 professionals on 25th February.
Every year sine 2006 ContactCenterWorld.com. the Global Association for Contact Center and Customer Engagement Best Practices, runs a global awards program, that many regard as the Olympics of the contact center world. Contact centers from all around the World compete head to head at regional heats them move on to the World finals which for 2020 was held online. The winners were announced Feb 25th.
The list of Gold medal winners is shown below (a full list is featured on the awards pages of ContactCenterWorld.com)
GOLD MEDAL WINNERS:
Company Awards (note we have several categories and sizes of centers recognised)
Dubai Police (United Arab Emirates) for Best Contact Center
Bimbo Bakeries USA (United States) for Best Contact Center
Coca-Cola Amatil (Indonesia) for Best Contact Center
Pertamina (Indonesia) for Best Contact Center
Ec3 (South Africa) for Best Contact Center
VeriCall (United Kingdom) for Best Contact Center
MassMutual (United States) for Best Contact Center
PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center
AssisTT (Turkey) for Best Contact Center
EXL Service (South Africa) for Best Contact Center
Pusula Call Center (Turkey) for Best Emergency Services Center
PT. Bank Central Asia, Tbk (Indonesia) for Best Help Desk
Vonage (United Kingdom) for Best Help Desk
Directorate General of Treasury (Indonesia) for Best Public Services Center
Bank Indonesia for Best Public Services Center
Pertamina (Indonesia) for Best Public Services Center
Pusula Call Center (Turkey) for Best Public Services Center
PT. Bank Central Asia, Tbk (Indonesia) for Best Customer Loyalty Program
Truphone (Portugal) for Best In Customer Service
Bank Aljazira (Saudi Arabia) for Best In Customer Service
Competence Call Center (Bosnia and Herzegovina) for Best In Customer Service
VeriCall (United Kingdom) for Best In Customer Service
Sompo Himawari Life Insurance Inc (Japan) for Best In Customer Service
PT. Bank Central Asia, Tbk (Indonesia) for Best In Customer Service
AssisTT (Turkey) for Best In Customer Service
Pusula Call Center (Turkey) for Best In Customer Service
PT. Bank Central Asia, Tbk (Indonesia) for Best Technology Innovation - Internal Solution
Ministry of Health Republic of Indonesia for Best Technology Innovation - Internal Solution
Tokopedia (Indonesia) for Best Technology Innovation - Internal Solution
Noetica (United Kingdom) for Best Technology Innovation Award Vendor - Live Agent Support Solution
PT. Bank Central Asia, Tbk (Indonesia) for Best Community Spirit
Ocular Technologies (South Africa) for Best Technology Innovation Award Vendor - Self-service Solution
Tokopedia (Indonesia) for Best use of Self-service Technology
Tokopedia (Indonesia) for Best Community Spirit
PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Design Award
World Connection (Guatemala) for Best Contact Center Design Award
Pusula Call Center (Turkey) for Best Emergency Services Center
Tokopedia (Indonesia) for Best Home / Remote Agent Program
Bank Indonesia for Best use of Social Media in the Contact Center
Allianz Turkey (Turkey) for Best use of Social Media in the Contact Center
Tele2 Russia (Russia) for Best use of Social Media in the Contact Center
PT. Bank Central Asia, Tbk (Indonesia) for Best use of Social Media in the Contact Center
Ec3 (South Africa) for Best use of Social Media in the Contact Center
PT. Bank Central Asia, Tbk (Indonesia) for Green Contact Center
PT. Bank Central Asia, Tbk (Indonesia) for Best Direct Response Campaign
PT Visionet International (Indonesia) for Best Improvement Award - External Consulting / Training Service
Telkomsel (Indonesia) for Best Improvement Award - External Consulting / Training Service -
PT. Bank Central Asia, Tbk (Indonesia) for Best Incentive Scheme
PT. Bank Central Asia, Tbk (Indonesia) for Best Outbound Campaign
PT MITRACOMM EKASARANA (Indonesia) for Best Outsourcing Partnership & PT. Bank Central Asia, Tbk (Indonesia) for Best Outsourcing Partnership
Tele2 Russia (Russia) for Best Recruitment Campaign
PT. Bank Central Asia, Tbk (Indonesia) for Best Sales Campaign
Telkomsel (Indonesia) for Best Sales Campaign
Individual Awards (note these are broken down into several categories)
M Rizky Panji Indra of PT. Bank Central Asia, Tbk (Indonesia) for Best Analyst
Hitesh Sakhrani of EXL Service (South Africa) for Best Analyst
Rendar Mahardhika Putra of Coca-Cola Amatil (Indonesia) for Best Contact Center Executive / Director
Mohammed Al-Hammoudi of Dubai Police (United Arab Emirates) for Best Contact Center Executive / Director
Dave D'Arcy of Vonage (United Kingdom) for Best Contact Center Executive / Director
Pratap Rao of EXL Service (South Africa) for Best Contact Center Executive / Director
Nitesh Singh of DHL Express South Africa for Best Contact Center Operational Manager
Choerniadi Tomo of Pertamina (Indonesia) for Best Contact Center Operational Manager
Nurul Jubaedah of BANK BRI (Indonesia) for Best Contact Center Sales Professional
Sascha Hugo of EXL Service (South Africa) for Best Contact Center Sales Professional
Erya Sari Dewi of Bank Indonesia for Best Contact Center Supervisor
Rikrik Mudzakir of Pertamina (Indonesia) for Best Contact Center Supervisor
Via Rahma of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - HR
Anthony Kosasi of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional – IT
Lisbeth Tampubolon of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Support Professional - Workforce Planning
William Morris of PT. Bank Central Asia, Tbk (Indonesia) for Best Contact Center Trainer
Kherianda Nadhilah of PT. Bank Central Asia, Tbk (Indonesia) for Best Customer Service Professional
Dimitri Pratamaputera Irman of Pertamina (Indonesia) for Best Customer Service Professional
Anastasia Marcelina of PT. Bank Central Asia, Tbk (Indonesia) for Best Project Manager
Harapan Takaryawan of Ministry of Communication Information Technology (MCIT) (Indonesia) for Best Project Manager
Angela Wanodya Sawangi of PT. Bank Central Asia, Tbk (Indonesia) for Best Sales Manager
Yusuf Andi Muchtisar of Tokopedia (Indonesia) for Client Services Manager
Riduan Simanjutak of Telkomsel (Indonesia) for Client Services Manager
Donal Juliyanto Waruwu of PT. Bank Central Asia, Tbk (Indonesia) for Quality Auditor
Fateeqah Bashir of EXL Service (South Africa) for Quality Auditor
The ContactCenterWorld Global Top Ranking Performers Awards are often referred to as the Olympics of the contact center world. It's the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) and has been running now for 16 years . More than 1,600 entries from organizations and individuals in 50 nations were submitted to the awards this year. The best of The World region was recognized with this award ceremony.
The Global Top Ranking Performers Awards recognize some of the best individuals and companies who strive for the highest level of customer experience, tech innovation, business strategies & employee engagement in our industry.
Commenting on the Global Top Ranking Performers Awards Winners, Raj Wadhwani, President of ContactCenterWorld.com said ‘"2020 was for us all a challenging year. Some entrants dropped out because of covid, but most continued on and saw this as a way to reward and motivate their staff during these extraordinary times. We also saw so many companies step up their game and submit even more ideas and best practices than ever before and despite the online awards program, it was hugely successful and very well received by the entrants ".
Gold Medal Award winner Tanay Tunçsoy from Pusula added
"Experiencing this competition was excellent. This was the first time we participated in a global competition. But now we are sure that this won’t be the last and it will become one of our company tradition. Firstly awarded in regional finals than being considered worthy for gold medals and a silver medal in global finals did us proud. We already started to work on for the Categories that we can participate for 2021 finals. During this long period we really understand that Contact Center World is really a great organization that touches millions all over the world. Thank you for your great efforts to support and help us. Having those most prestigious awards already made us recognizable and made us to spread our vision to become an universal company. ".
The 2021 awards are open for entries until 31.03.21. Find out more here : https://www.contactcenterworld.com/worldawards/
About ContactCenterWorld.com
ContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs.
Personal membership is free and available at this link http://www.contactcenterworld.com/register.aspx
About Raj Wadhwani đ:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001
About ContactCenterWorld:
# ContactCenterWorld
ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
www.contactcenterworld.com
Published: Friday, March 5, 2021
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