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#contactcenterworld, @heywoven, @tPointSolutions
Reading, UK, Nov 13, 2019 -- Woven, the outsourced contact centre, customer management and business process outsourcing (BPO) service provider, has acquired technology provider tPoint Solutions.
The acquisition of Reading-based tPoint will provide the enabling technology to support Woven's differentiation strategy.
Cyril Molitor, Woven chief executive, said: "This is an incredibly exciting time for Woven and tPoint, with this acquisition allowing us to service our clients in a more productive, efficient and agile way.
"We are acquiring a market leading platform that will enable us to more effectively service our collective clients and their customers, providing connected services with the perfect combination of human interaction and intelligent automation."
Andy Griffin, tPoint chief executive, added: "This is a fantastic day for the team at tPoint. The acquisition by Woven provides tPoint with the tools we need to accelerate our product differentiation."
#contactcenterworld, @heywoven, @tPointSolutions
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.insidermedia.com
About Woven:
We’re redefining connected services.
Why? Because the conventional outsourcing model is broken.
Customers are not commodities and service is not a number on a balance sheet.
This is a brand new approach.
Where people matter and technology is intuitive.
Published: Friday, November 15, 2019
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