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News : WOW! Award Winners Celebrate with GOLD in Thailand! - The Best in Asia Pacific 2019

Phuket Thailand July 20, 2019 – ContactCenterWorld, the World’s largest Contact Center Association is pleased to announce the winners of the 14th Top Ranking Performers Awards in the Asia Pacific (APAC) region. The award winners were announced at an awards ceremony during a fun and energetic gala dinner at the JW Marriot Resort Hotel in Phuket, Thailand on 19th of July.


The Gold medal winners included representatives from the following companies – a full list of winners is available at this link
https://www.contactcenterworld.com/worldawards/regional-winners.aspx?id=327e69ee-92d5-4876-9ca6-248c9a32b205

  • Realpage (Philippines)
  • Bank Central Asia, Tbk (Indonesia)
  • AIS Call Center (Thailand)
  • HSBC (Hong Kong)
  • HKT (Hong Kong)
  • Dinas Kominfo Pemerintah Kota Manado (Indonesia)
  • Indonesia Financial Services Authority.com (Indonesia)
  • Telkomsel (Indonesia)
  • Guangzhou Public Service-Hotline 12345 (China)
  • PT Kereta Api (Indonesia)
  • Tokopedia (Indonesia)
  • Teleperformance (Philippines)
  • Petronas ICT Sdn Bhd (Malaysia)
  • DKSH (Thailand) Limited
  • Ministry of Health Republic (Indonesia)
  • NTT Communications Corporation (Japan)
  • Bank Indonesia (Indonesia)
  • PT Vads (Indonesia)
  • DHL Express Pakistan (PVT) Limited (Pakistan)

The awards followed an amazing 4 day NEXT Generation Contact Center (CC) & Customer Experience (CX) Best Practice Conference with over 130 presentations covering all aspects of contact center and CX best practices

Industry leaders from all over Asia Pacific were there to share and compete to win the most prestigious Contact Center Industry Awards and all winners will now share their best practices in Barcelona, Spain in December (www.contactcenterworld.com/global) at a Global event.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the region.

Delegates rated the Top Ranking Performer finalists on their ideas and learn at the same time. The process of judging is rigorous and unbiased and allows even contestants to learn from others!

ContactCenterWorld, Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) industry. The company has been organizing only truly global awards programs in the industry for 14 years now! Details at; www.ContactCenterWorld.com/worldawards


At the Barcelona event everyone is able to attend – finalists, vendors, consultants and any contact center professional who is looking to help make their contact center the best out there! Topics include employee engagement, customer experience, social media, technology innovation, winning business strategies and much more – if you work in the industry you have to attend! www.nextgencxevent.com

Sharing his views on 14th Top Ranking Performers Awards Winners, Raj Wadhwani, President of ContactCenterWorld.com said ‘Firstly, Congratulations to all the winners in Asia Pacific. The quality of ideas and best practices is simply amazing and truly world class. The energy and passion for CX, employee engagement and a desire for continuous improvement is simply stellar in this region. There is no place for complacency in the contact center industry and showcasing best practices though our awards and conference allows everyone to benefit – especially entrants who grow their knowledge – I counted almost 1000 ideas at the event!"

For those interested in offering the best cx, employee engagement and learning from the best, join us in the 2020 awards which are now open and compete against the best in the World! Find out more www.ContactCenterWorld.com/worldawards

If you want to hear best practices there is no better way then to hear it straight from those who run these amazing contact center operations - join us at the NEXT Generation Contact Center (CC) & Customer Experience (CX) global conference in Barcelona www.contactcenterworld.com/global


Gold Medal Award winner Chai Domingo of Real Page Philipinnes added " I can't find the right words to say. It’s a really amazing experience for me. Meaning this award is a true testament to all the hard work that we put out there not just myself, but definitely my team that help me to be the best leader. I'm very grateful for this opportunity."

About ContactCenterWorld.comContactCenterWorld.com, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link httpWeb addresses cannot be included within your submission, eg. http://www.company.com://www.contactcenterworld.com/register.aspx

About the Top Ranking Performers Awards - Best Practice Awards
This is the 14th year of the most prestigious industry award program!
The ONLY truly Global Awards and Recognition Program in the Contact Center World. It's been likened to the Olympics of the Contact Center World as the best from over 50 nations compete annually

There are over 40 different awards
Over 1500 entries received every year
Over 14 years, thousands of people and companies have been recognized
54 world class best practice conferences have taken place so far!
Details at www.ContactCenterWorld.com/worldawards


Contact: Elif Diplen International Marketing Manager – ContactCenterWorld elif.diplen@contactcenterworld.com+90 507 361 95 86
Or
Raj Wadhwani President - ContactCenterWorld.com
rajw@contactcenterworld.com


About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Telephone Service

Read today's tip or listen to it on podcast.

Published: Sunday, July 21, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Artificial Intelligence

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Balto Software Inc

Real-time call guidance and post call data analytics
Balto Software is a provider of real-time intelligent call support and coaching. Our software solution leverages artificial intelligence to listen to both sides of a call and deliver mission-critical information and feedback to sales representatives immediately. Our solution is fully customizable and our current customers include sales teams and customer service groups in sectors ranging from debt collections to healthcare and home improvement.
PH: 855-GO-BALTO

4.) 
Consilium Software

Consilium UniChAI™
Contacting customer service can often be a challenging experience with waiting on hold forever being one of the top reasons for client dissatisfaction. Furthermore, repeating information that was already provided to a chat agent, and generally spending too much time getting answers to questions can all lead to a lengthy, and often frustrating, customer journey. With unlimited scalability, enterprise-level security, and best-in-class data privacy features, UniChAI™ is a conversational AI platform which is playing an important role in improving some of these aspects of customer experience (CX) through chatbots – which are intelligent and natural-language virtual assistants meant to augment a c...
(read more)
PH: (+61) 406 501 368

5.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

6.) 
eGain Corporation

eGain Knowledge+AI
eGains omnichannel customer engagement solutions power digital-first experiences for leading brands. Infused with AI, machine learning, knowledge and analytics, our award-winning platform helps clients automate and optimize customer journeys via virtual assistance, messaging, social, mobile, web, and contact centers.

7.) 
eGain Corporation

Automate the routine and boring and augment the interesting with eGain AI (Artificial Intelligence). eGain is a pioneer in AI for contact center customer service and customer engagement and has developed cutting-edge technology as also best practices and proven use-cases over the last two decades. eGain’s patented Case-Based Reasoning (CBR) technology, called Guided Help, is a simple but powerful AI technology used to find answers to customer issues, and for process guidance and decision making. Along with Knowledge and Analytics, Artificial Intelligence forms the core of the eGain Customer Engagement Hub platform and its omnichannel and digital-first capability.

8.) 
Eudata

Convy.AI
Scale up your business using Convy AI, the artificial intelligence that acts like a human helping enterprises to better interact with their clients and agents to be focused on the value added transactions.
Convy.AI is used to support, entertain and simplify the experience of million of customers every month.
Convy.AI understand natural language (but supports also button based UIs), simply integrate many front end (chat, email, whatsapp, IVR, Alexa, google home, ...) and it's zero code admin interface enables everybody to manage conversations.

9.) 
ExecVision

ExecVision is a conversation intelligence platform built to drive human behavior change which positively impacts individual, team, and organization performance. The software ingests, transcribes, and analyzes conversations to provide actionable insights for coaching, upskilling, and more informed decision making. Sales, QA, customer success and support teams use ExecVision to create a consistent experience across the customer journey.

10.) 
Koopid

KoopidAI
Most customer-facing interfaces make it the end user’s job to figure out how to navigate and find their way to where they need to be. This is true of websites and mobile apps as much as it of touch-tone IVRs. The interface is usually designed for the most generic of uses; and because making changes is expensive and time-consuming, these interfaces tend to be inflexible with regards to evolving times, use cases or user needs.

AI can help create user interfaces that are adaptable and personalized. Advances in Conversational AI make it possible to interact with the user in natural language. Many IVRs are being re-configured to work this way and businesses are also introducing text-based cha...
(read more)
PH: 0800 999 1882

11.) 
LivePerson

Automate up to 70% of messaging conversations on your website, SMS, Facebook Messenger, Apple Business Chat, WhatsApp and more. LivePerson has a complete solution to create, manage, and optimize bots for businesses of all sizes.

12.) 
Mediatel Data Srl

Contact Center Solution AI-Driven
Mediatel Research and Development team developed Artificial Intelligence Engine, part of the Contact Center platform, suitable for vocal interactions using Natural Language Processing modules and digital interactions, used in chat sessions, for chat bots, email management for email dispatching or text messages.
PH: +40 722 744 417

13.) 
MFE International

Oracle Digital Assistant
The next generation state-of-the-art text and voice AI Chatbot . No coding required.
Reduce call volumes by 30-60%. Reduce waiting times

14.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

15.) 
Vads

VADS Smart Chat Assistance
VADS Smart Chat Assistant is a computer program that conducts a conversation via auditory or textual methods.

VADS Smart Chat Assistant is an artificial intelligence (AI) program that simulates interactive human conversation using key pre-calculated user phrases and auditory, visual, and text-based signals.


Benefits :
- Reducing operational workload
- Increase customer engagement and customer experience
- Save on operating costs
- Provide insight into the customer
PH: 0217991445

16.) 
Summatti

Analysis that empowers your business
Get actionable insights from all your customer interactions

17.) 
Synthetix

The new paradigm in customer engagement, the Synthetix Chatbot can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel.
PH: +44 1279 555 580

18.) 
TrendzAct

Trendzact AI On-Demand
Trendzact provides on-demand data science Insights team who will solve the AI resource dilemma. Our Insights team will apply machine learning models into your business processes and build functionality such as natural language processing and service level agreement (“SLA”) diagnostics into your CRM solution. Use AI for aftercall documenation, agent sentiment analysis, proactive agent guidance and anomaly detection with real-time alerts
PH: 3854343250

19.) 
virtualQ

virtualQ’s AI-based, enterprise solutions
virtualQ GmbH designs and develops enterprise software that enables companies to control incoming calls to its service centers 24/7 without waiting times. We offer an intuitive virtual assistant platform that reduces waiting times on the phone, provides information to callers, answers recurring customer inquiries, collect customer satisfaction surveys, and display a data dashboard to track performance. We employ artificial intelligence to provide intelligent call-backs, appointments, FAQ bots, voice IVR, virtual assistants, high call volume management, and more! All of our products and services are quick add-on solutions for companies who want to take advantage of AI.
PH: +49 176 5683 8890

20.) 
VOZIQ

VOZIQ Predictive Customer Retention Solution
VOZIQ is the only cloud-based predictive retention solution that is powered by 10+ targeted machine learning models to enable recurring revenue businesses to predict customers who are at-risk of cancellation and prevent the cancellation by driving large-scale actions through contact center customer care, marketing and field channels.

With pre-built AI/ML models using both structured and unstructured data, risk driver libraries and multiple deployment options, VOZIQ’s solution significantly cuts time-to-value in industries such as home security and automation, pest control, home warranty, deregulated/retail energy providers, telecom, and insurance.
PH: +1 (888) 427-2328
 

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