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News : WOW! Award Winners Celebrate with GOLD in Thailand! - The Best in Asia Pacific 2019

Phuket Thailand July 20, 2019 – ContactCenterWorld, the World’s largest Contact Center Association is pleased to announce the winners of the 14th Top Ranking Performers Awards in the Asia Pacific (APAC) region. The award winners were announced at an awards ceremony during a fun and energetic gala dinner at the JW Marriot Resort Hotel in Phuket, Thailand on 19th of July.

The Gold medal winners included representatives from the following companies – a full list of winners is available at this link

  • Realpage (Philippines)
  • Bank Central Asia, Tbk (Indonesia)
  • AIS Call Center (Thailand)
  • HSBC (Hong Kong)
  • HKT (Hong Kong)
  • Dinas Kominfo Pemerintah Kota Manado (Indonesia)
  • Indonesia Financial Services (Indonesia)
  • Telkomsel (Indonesia)
  • Guangzhou Public Service-Hotline 12345 (China)
  • PT Kereta Api (Indonesia)
  • Tokopedia (Indonesia)
  • Teleperformance (Philippines)
  • Petronas ICT Sdn Bhd (Malaysia)
  • DKSH (Thailand) Limited
  • Ministry of Health Republic (Indonesia)
  • NTT Communications Corporation (Japan)
  • Bank Indonesia (Indonesia)
  • PT Vads (Indonesia)
  • DHL Express Pakistan (PVT) Limited (Pakistan)

The awards followed an amazing 4 day NEXT Generation Contact Center (CC) & Customer Experience (CX) Best Practice Conference with over 130 presentations covering all aspects of contact center and CX best practices

Industry leaders from all over Asia Pacific were there to share and compete to win the most prestigious Contact Center Industry Awards and all winners will now share their best practices in Barcelona, Spain in December ( at a Global event.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the region.

Delegates rated the Top Ranking Performer finalists on their ideas and learn at the same time. The process of judging is rigorous and unbiased and allows even contestants to learn from others!

ContactCenterWorld, Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) industry. The company has been organizing only truly global awards programs in the industry for 14 years now! Details at;

At the Barcelona event everyone is able to attend – finalists, vendors, consultants and any contact center professional who is looking to help make their contact center the best out there! Topics include employee engagement, customer experience, social media, technology innovation, winning business strategies and much more – if you work in the industry you have to attend!

Sharing his views on 14th Top Ranking Performers Awards Winners, Raj Wadhwani, President of said ‘Firstly, Congratulations to all the winners in Asia Pacific. The quality of ideas and best practices is simply amazing and truly world class. The energy and passion for CX, employee engagement and a desire for continuous improvement is simply stellar in this region. There is no place for complacency in the contact center industry and showcasing best practices though our awards and conference allows everyone to benefit – especially entrants who grow their knowledge – I counted almost 1000 ideas at the event!"

For those interested in offering the best cx, employee engagement and learning from the best, join us in the 2020 awards which are now open and compete against the best in the World! Find out more

If you want to hear best practices there is no better way then to hear it straight from those who run these amazing contact center operations - join us at the NEXT Generation Contact Center (CC) & Customer Experience (CX) global conference in Barcelona

Gold Medal Award winner Chai Domingo of Real Page Philipinnes added " I can't find the right words to say. It’s a really amazing experience for me. Meaning this award is a true testament to all the hard work that we put out there not just myself, but definitely my team that help me to be the best leader. I'm very grateful for this opportunity."

About, established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link httpWeb addresses cannot be included within your submission, eg.

About the Top Ranking Performers Awards - Best Practice Awards
This is the 14th year of the most prestigious industry award program!
The ONLY truly Global Awards and Recognition Program in the Contact Center World. It's been likened to the Olympics of the Contact Center World as the best from over 50 nations compete annually

There are over 40 different awards
Over 1500 entries received every year
Over 14 years, thousands of people and companies have been recognized
54 world class best practice conferences have taken place so far!
Details at

Contact: Elif Diplen International Marketing Manager – ContactCenterWorld 507 361 95 86
Raj Wadhwani President -

About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up and changed the name to in 2001

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Today's Tip of the Day - Understand Your Business

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Published: Sunday, July 21, 2019

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2021 Buyers Guide Recruitment Products/Services


Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
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TactiCall Recruitment Services

TactiCall Recruitment Services
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Recruitment Consulting Services
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