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News : WOW! Awards Winners Celebrate with GOLD - Best in EMEA 2019

ContactCenterWorld is proud to announce the 2019 Top Ranking Performers Awards Winners in the EMEA Region.

Thunder Bay, Ontario, July 1, 2019ContactCenterWorld is pleased to announce the winners of the 14th Top Ranking Performers Awards in Europe, Middle East & Africa (EMEA). The award winners were announced at an awards ceremony during a fun and energetic gala dinner at the Palais Wertheim in Vienna on 27th of June.

The list of Gold medal winners is shown below (a full list is featured on the awards pages of

Gold medal winners

  • Talksure (South Africa) for Best Contact Center
  • Telecontact (Russia) for Best Contact Center
  • Bank Aljazira (Saudi Arabia) for Best Contact Center
  • Smollan (South Africa) for Best Contact Center
  • Tofas Turk Otomobil Fabrikasi A.S. (Turkey) for Best Contact Center
  • Bank Aljazira (Saudi Arabia) for Best Help Desk
  • Ministry of Transport KSA (Saudi Arabia) for Best Public Services Center
  • AssisTT (Turkey) for Best In Customer Service
  • Bank Aljazira (Saudi Arabia) for Best In Customer Service
  • Renault Dialog (Turkey) for Best In Customer Service
  • Tofas Turk Otomobil Fabrikasi A.S. (Turkey) for Best In Customer Service
  • Ministry of Transport KSA (Saudi Arabia) for Best In Customer Service
  • Renault Dialog (Turkey) for Best Technology Innovation - Internal Solution
  • REDF (Saudi Arabia) for Best use of Self-service Technology
  • Renault Dialog (Turkey) for Best use of Social Media in the Contact Center
  • REACH for Telecom (Palestine) for Best Community Spirit
  • Telecontact (Russia) for Best Incentive Scheme
  • NOS (Portugal) for Best Outbound Campaign
  • GAZT (Saudi Arabia) for Best Outbound Campaign
  • ERISIM CUSTOMER SERVICES INC. (Turkey) & ISBANK (Turkey) for Best Outsourcing Partnership
  • ManpowerGroup Solutions Portugal (Portugal) for Best Recruitment Campaign
  • Telecontact (Russia) for Best Sales Campaign - Inbound or Outbound

  • Dave D'Arcy of Vonage (United Kingdom) for Best Contact Center Executive / Director
  • Annie Padayachee of Smollan (South Africa) for Best Contact Center Executive / Director
  • Yuri Zager of Smollan (South Africa) for Best Contact Center Operational Manager
  • Guilherme Trindade of ManpowerGroup Solutions Portugal (Portugal) for Best Contact Center Sales Professional
  • Bruno Vidinha of ManpowerGroup Solutions Portugal (Portugal) for Best Contact Center Supervisor
  • Ismail Abed of REACH for Telecom (Palestine) for Best Contact Center Support Professional – HR
  • Yousef Jabr of REACH for Telecom (Palestine) for Best Contact Center Support Professional – IT
  • Sergio Santos of ManpowerGroup Solutions Portugal (Portugal) for Best Contact Center Trainer
  • Ines Alvaro of ManpowerGroup Solutions Portugal (Portugal) for Best Customer Service Professional
  • Sérgio Plácido of ManpowerGroup Solutions Portugal (Portugal) for Best Project Manager
  • Ílidio Vieira of ManpowerGroup Solutions Portugal (Portugal) for Best Sales Manager
  • Andreia Antunes of ManpowerGroup Solutions Portugal (Portugal) for Quality Auditor

The conference where finalists presented their best practices was the NEXT Generation Contact Center (CC) & Customer Experience (CX) Best Practices event hosted by at the Marriott Vienna, Austria, The industry leaders were there to share and compete to win these awards and the final winners showcased their best practices and stellar achievements.

The conference highlighted the industry’s commitment to continuous improvement and offered competing companies and delegates a unique opportunity to sit in on presentations by industry peers and competitors from the EMEA region. Delegates could rate the Top Ranking Performers finalists on their ideas and learn at the same time. The process of judging is rigorous and unbiased and allows even contestants to learn from others!

ContactCenterWorld, Top Ranking Performers Awards is the most prestigious awards program devoted to the contact center (CC) & customer experience (CX) industry. The company has been organizing only truly global awards programs in the industry for 14 years now! Details at

More than 1,500 entries from organizations and individuals in 50 nations were submitted to the awards this year. The best of the EMEA region were recognized with this award ceremony. Next stop for these winners is Barcelona where they compete in the world finals 2-5 December;

At the Barcelona event everyone is able to attend – finalists, vendors, consultants and any contact center professional who is looking to help make their contact center the best out there! Topics include empoyee engagement, customer experience, social media, technology innovation, winning business strategies and much more – if you work in the industry you have to attend!

Sharing his views on 14th Top Ranking Performers Awards Winners, Raj Wadhwani, President of said "Recognizing the achievements of these awards winners is important to showcase the dynamic nature of this growing industry and to highlight the importance of sharing knowledge and inspiration. These companies just get better and better because they learn in the process of entering and competing! – I am blown away this year with their ideas – so many big brands are falling behind because they are complacent and think they are good – you have to come here to compete and benchmark to really know how far, and these entrants in EMEA are amazing!"

Gold Medal Award winner Annie Padayachee of smollen added "Thank you to Contact Center World for yet another outstanding event. The programme provided a platform that was conducive to learning and sharing. This really was a remarkable event and ended off with a splendid celebration in style. Vienna was a stunning location. The awards won by Smollan, is dedicated to the Smollan family, the Exco and of course the people of the CIC – without whom, none of this would be possible."

established in 1999, is the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint (members in over 200 countries) and supports 205,000 personal members from enterprises of all sizes with ideas, information and opportunities including best practice awards, conferences and certification programs. Personal membership is free and available at this link

About the Top Ranking Performers Awards - Best Practice Awards

  • This is the 14thyear of the most prestigious industry award program!
  • The ONLY truly Global Awards and Recognition Program in the Contact Center World.
  • It's been likened to the Olympics of the Contact Center World as the best from over 50 nations compete annually
  • There are over40 different awards
  • Over 1500 entriesreceived every year
  • Over 14 years, thousands of people and companies have been recognized
  • 54 World class‘best practice’ conferences have taken place so far!
  • Details at

Contact: Elif Diplen
International Marketing Manager - ContactCenterWorld
+90 507 361 95 86


Raj Wadhwani
President –

About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up and changed the name to in 2001

About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website ''. We were established in 1999.
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Today's Tip of the Day - Telephone Service

Read today's tip or listen to it on podcast.

Published: Tuesday, July 2, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Computer Telephony Integration

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398


CRM integration
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511


NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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