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News : WPS Selects NICE Workforce Optimization Solution
Paramus, NJ, USA, Aug 23, 2016 -- NICE (NASDAQ:NICE) announced that WPS Health Solutions has adopted NICE’s Workforce Optimization (WFO) solution to support its organization. NICE WFO is being used to boost business processes across the organization and drive superior employee performance, helping WPS improve quality, productivity, and efficiency.
"We chose NICE WFO to empower employees and supervisors to drive additional performance improvements," said WPS Chief Operating Officer Jay Martinson. "The solution lets employees keep track of their achievements. They have full access to personal performance metrics, giving them information to improve their skillset through self-directed learning. For supervisors, WFO empowers them to work smarter. They use the tool to recognize employees for their efforts and analyze successful practices to help all employees."
Tom Dziersk, President, NICE Americas, said: "Having an engaged and informed workforce makes all the difference in customer service. NICE WFO offers a new, adaptive approach to training, coaching, mentoring, and scheduling, which focuses on personalizing contact center processes at the individual employee level. This leads to improved productivity and satisfaction, and creates a results-driven workforce that is focused on driving perfect experiences for its customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From NICE Systems
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Published: Friday, August 26, 2016