News : WTI Holdings Completes Acquisition of IBM Products
Las Vegas, NV, Feb 22, 2016 -- WTI Holdings announced that it has completed its acquisition of the IBM(R) WebSphere(R) Voice Response and IBM(R) Unified Messaging for WebSphere(R) Voice Response products (collectively, "WVR"). A stand alone entity, Blueworx, has been created to focus on the continued advancement of the platform and ensure the success and total satisfaction of every current and future customer.
With over 20 years of development at IBM, Blueworx is a reliable and scalable solution used by Telcos to deliver interactive voice response (IVR), call routing, unified messaging and voicemail applications.
"We see an opportunity to take one of the best performing voice response platforms in the world and focus on it, invest in it, and couple the technology with a team of people who have extensive experience building highly usable voice, mobile and messaging applications," said John Marino, Chief Executive Officer, Blueworx. "We are excited to help companies leverage their WVR and IBM infrastructure investments in new and impactful ways."
The team of WVR technical and support engineers have joined Blueworx and will continue to spearhead product research, development and support from offices in the U.S. and U.K. "We couldn’t be happier to gain the talent and expertise of a team who intimately knows this product and its customers," added Marino.
Posted by Veronica Silva Cusi, news correspondent
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Blueworx is an Interactive Voice Response platform designed to deliver the highest level of performance, security, reliability and scalability. The enterprise-grade platform is optimized to run on IBM AIX and is compatible with all key IBM Power Systems servers. Blueworx is used by some of the largest enterprises and Telcos in the world for customer self-service, proactive notifications, intelligent call routing, voicemail, SMS applications and more. The Blueworx team consists of ex-IBM and contact center industry veterans,
Published: Wednesday, February 24, 2016