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News : WUPHD Announces Closure of COVID-19 Call Center

#contactcenterworld

Hancock, MI, USA, May, 2020 -- Due to a decline in call volume, WUPHD ceased operation of their COVID-19 call center at close of business on Friday, May 15.

According to Kate Beer, WUPHD (Western Upper Peninsula Health Department) Health Officer, the current need for this type of service has waned, but it could be offered again in the future. "The volume of calls has decreased and we believe we can manage those inquiries in ways other than through the call center. If there are significant local developments related to COVID-19, we can reactivate this resource for the community immediately."

The call center was established on March 16, under the health department’s emergency response plan, to address COVID-19 related questions from Western UP residents. In the two months of operation, the call center has answered more than 700 calls on a wide variety of topics.

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"The call center has been a great way for residents to access the most current information about COVID-19, testing, and the state closure orders," said Beer. The health department will continue to provide information and updates about the ongoing pandemic and local developments through the agency’s website, Facebook, and Twitter accounts.

The State of Michigan continues to operate a COVID-19 call center 8 a.m. EST to 5 p.m. EST seven days per week, and residents are encouraged to utilize this resource for additional information. The Michigan COVID-19 Hotline number is 888-535-6136. Complaints and concerns related to current and future executive orders should be directed to 517-335-7858.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.mininggazette.com


Today's Tip of the Day - Look After Your Agents

Read today's tip or listen to it on podcast.

Published: Wednesday, May 20, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Headsets

 
1.) 
Premium Listing
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
PH: 800-826-4656


2.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929

3.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
PH: 800-399-3224

4.) 
CTCOMM

Plantronics
Jabra
Sennheiser

5.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
PH: +44 (0)1258 820100

7.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.
PH: +35924110203

8.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
PH: 0086-592-7177232
 
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