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News : WWF Chooses Content Guru to Support Digital Transformation, Announces ‘Content Guru Auditorium’

#contactcenterworld, @cgchirp

Berkshire, UK, June 20, 2023 - WWF, a global independent conservation organisation, has chosen a global provider in customer experience technology, Content Guru, to support the next stage of the organisation’s digital transformation journey. A major new partnership will see Content Guru provide WWF with digital customer engagement capabilities through its storm(R) cloud platform. In an exciting initiative that expands the communications partnership further, WWF will be naming its main UK headquarters theatre, at the Living Planet Centre in Woking, the ‘Content Guru Auditorium’.

WWF will be implementing the storm solution in its customer-facing contact centre to enhance its communications with its supporter base, encouraging donations and inspiring loyalty. storm will combine all WWF communication channels – voice, email, SMS, Twitter, Facebook and Instagram – into a single interface, to remove friction and create a unified supporter journey and an improved experience for customer service specialists.

WWF will be using Content Guru’s customer data platform, storm CKS(R) to provide service agents with a 360-degree view of the supporter, including contact information, past donations and interaction history. 

Sean Taylor, CEO of Content Guru, commented:

"Protecting the environment is a cause that’s particularly close to my heart, so I’m delighted and honoured WWF has chosen to work with Content Guru and name its main UK auditorium after us. We very much look forward to hosting customer, partner and ESG events there. Our clients and partners all know how engaged we have always been with environmental, sustainability and social causes, and this new initiative is a pleasing part of that decades-long commitment. At a business level, Content Guru’s storm solution will enable WWF to connect with new and existing supporters seamlessly through every channel of communication, boosting engagement and facilitating donations. Like all charities WWF is under huge pressure to achieve efficiencies and storm allows it to coordinate its communications and put data at the fingertips of its service agents. We are really excited about this new WWF partnership."

Ben Adaway, Head of Supporter Operations at WWF added:

"WWF are excited to be working with a leading customer-experience provider and delighted to announce the ‘Content Guru Auditorium’. With Content Guru’s support, we aim to make the experience for our supporters and donors as seamless and smooth as possible, as without them we would be unable to carry out the vital conservation work that we perform."

#contactcenterworld, @cgchirp

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.contentguru.com


About Content Guru:
Company LogoContent Guru is a global provider in cloud communications solutions. We deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the 𝘀𝘁𝗼𝗿𝗺® platform. 𝘀𝘁𝗼𝗿𝗺 Customer Engagement and Experience platform brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, 𝘀𝘁𝗼𝗿𝗺 gives organisations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.
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Today's Tip of the Day - Build In Training Time

Read today's tip or listen to it on podcast.

Published: Wednesday, June 21, 2023

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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