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News : Wyndham to Hire More Than 100 New People

#contactcenterworld, @wyndham

Saint John, New Brunswick, Canada, July 27, 2018 -- Premier Brian Gallant credits both a high-quality, dedicated workforce and a multinational company with a commitment to growing its operations here for Thursday’s announcement that the province will support the creation of more than 100 new jobs at Wyndham Hotels & Resorts’ business services centre in Saint John.

When Gallant arrived at the centre Thursday morning he was approached by many employees who told him about how long they’d worked there.

"I’ve been here for five years, I’ve been here for nine years, I’ve been here for 13 years, I’ve been here for 23 years, I’ve been here for 25 years," they told him. "Some of you, I don’t even want to tell you how old I was when you started working here. But I think that’s a testament to what Wyndham has done to make sure this is a great place to work with lots of opportunities."

Wyndham says it will create up to 109 new jobs over the next three years, which means that the Saint John centre will eventually employ nearly 750 people.

The provincial government will support the creation of these jobs by providing an investment of up to $575,000 from Opportunities NB. The investment will be in the form of payroll rebates, which are performance-based and only given to a company once it has met the criteria set out in its agreement.

Wyndham will receive a payroll rebate annually, based on the percentage of the salary of every job filled that meets the conditions outlined in the agreement.

It is estimated that creating 109 jobs would contribute $15.3 million in direct GDP for the province over three years and generate $770,000 in provincial income taxes over the same period.

Gallant said New Brunswick’s workforce has created the conditions for investment in the business services sector.

New Brunswick’s business services centre sector employs 18,000 people and contributes an estimated $1 billion to the province’s GDP annually. The industry is identified as a strategic opportunity in the multi-year New Brunswick Economic Growth Plan.

"When we go around North America and the globe trying to attract investment and jobs to the province one of the first considerations for any business that is here already or that we’re trying to convince to start up here will be what is your workforce like," said Gallant.

"So if we are able to make this announcement of new jobs for the region here at Wyndham it’s because of the workers that are in this room and the many others that have contributed to a strong workforce that is ensuring that Wyndham offers great services to its clients."

Kevin Dunne, senior vice-president, Global Contacts Centers for the company, said the community support has been critical to the long-term success of the company here.

"Wyndham has a really rich history here," said Dunne. "We arrived 23 years ago and have become intertwined in the community over time. It’s because of the community support we receive and give in return that Wyndham Hotels and Resorts Saint John contact centre has become such an integral part of our company.

"Our Saint John community is home to one of the most engaged and talented workforces in New Brunswick, and thanks to our strong partnership with the Government of New Brunswick and Opportunities NB, we are able to meet the growing needs of our team."

"The work done here in Saint John helps fuel our growth," said Dunne. "We’ve got ambitious plans to continue that growth … We open two hotels every day, seven days a week, introducing nine brands to 21 new markets in 2017 alone. That’s why we rely so heavily on the high calibre of talent here in Saint John."

The Saint John centre is located in a Commercial Properties building on Union Street. It will undergo a 16,000-square-foot expansion to accommodate the continued growth in the company’s workforce.

#contactcenterworld, @wyndham

Posted by Veronica Silva Cusi, news correspondent
Source: http://huddle.today


About Wyndham Worldwide:
Company LogoWyndham Worldwide, headquartered in Parsippany-Troy Hills, New Jersey, operates several hotel brands across the world.
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Today's Tip of the Day - Offer Voice As Well As Touch Tone (Part 1)

Read today's tip or listen to it on podcast.

Published: Monday, July 30, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

7.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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