News : Xchanging Signs Contract with Marketform to Provide Back-Office Claims Service
London, UK, June 1, 2016 -- Xchanging, a CSC Company (NYSE: CSC), announced a multi-product contract to provide back-office claims adjusting and administration services to Lloyd’s managing agent, Marketform. This is the first contract Xchanging has completed since it was acquired in early May by CSC.
Xchanging will provide Marketform with delegated lead and claims administration services, which will allow Marketform to leverage Xchanging’s claims operations and implement a customer-centric claims solution. This announcement follows the recent appointment of Sharon Long as Marketform’s new claims director.
"We have made clear our commitment to making Marketform a more data-driven business and improving operational efficiency, while retaining a core focus on excellent service for our clients. Our agreement with Xchanging fulfils each of these key objectives," said Martin Reith, chief executive officer, Marketform Managing Agency Limited.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"By working with Xchanging on our claims function, we will be able to respond more quickly to the needs of our brokers and insureds, ensure a leadership role in the modernization taking place in the marketplace and better adapt to the increasing regulatory requirements. This deal will also give our high-quality, in-house team much needed support and capacity as we expand into new lines."
The contract represents an important step in the evolution of Xchanging’s claims management service, demonstrating Xchanging’s long-term commitment to providing flexible claims services and to supporting its global insurance and reinsurance customers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Systems Testing
More Editorial From DXC Technology
Published: Thursday, June 2, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...