News : Xerox Laying Off 325 in Redmond Customer-service Center
Redmond, WA, USA, March 15, 2016 -- Xerox is laying off 325 people at its customer service center in Redmond, effectively closing the office.
The company confirmed the layoffs, saying employees had been notified and the cuts would be effective on May 6. Xerox will keep its lease on the Redmond office in the hopes of finding new clients in the area.
The call center is shutting down because of the "changing business needs" of a large client, which the company would not disclose. Xerox is still working with the client, spokeswoman Coco Salazar said, but will handle customer service from another office.
"Affected employees will have the opportunity to apply to other positions within the company," the company said in a statement. "We will provide job-search assistance as employees seek new jobs within and outside of Xerox. We will also provide a separation package to those who qualify."
The closure comes just weeks after Norwalk, Conn.-based Xerox announced it would split into two separate companies, one that will work with corporate document transactions and one that handles its traditional copier and printing business. A statement from Xerox said the Redmond closure was not related to the split.
Xerox has several offices in Washington, including in Federal Way, Lacey, Kent, Spokane, Everett and Seattle.
Posted by Veronica Silva Cusi, news correspondent
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Xerox Corporation is a fortune 500 global document management company (founded in 1906) which manufactures and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies. Xerox is headquartered in Norwalk, Connecticut (moved from Stamford, Connecticut in October 2007), though its largest population of employees is based in and around Rochester, New York, the area in which the company was founded.
Published: Friday, March 18, 2016