News : Xerox Wins NMHIX Call-center Contract
Alamogordo, NM, August 19, 2014 -- The New Mexico Health Insurance Exchange has awarded a contract to Xerox Corp. to operate its call center in Alamogordo.
The contract was awarded at the exchange’s Aug. 15 meeting and is intended to ensure that the online marketplace will have the resources in place when it operates its own exchange for individuals.
NMHIX needs a full-service call center before it can become a full state-based exchange. The exchange’s board recently voted to delay becoming an individual state-based exchange for another year, because members weren’t confident that the exchange would be operational and trouble-free by the Nov. 15 start date for open enrollment.
New Mexico operates its own small business, or SHOP exchange. It hopes to have its individual exchange operational in 2015.
Posted by Veronica Silva Cusi, news correspondent
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Xerox Corporation is a fortune 500 global document management company (founded in 1906) which manufactures and sells a range of color and black-and-white printers, multifunction systems, photo copiers, digital production printing presses, and related consulting services and supplies. Xerox is headquartered in Norwalk, Connecticut (moved from Stamford, Connecticut in October 2007), though its largest population of employees is based in and around Rochester, New York, the area in which the company was founded.
Published: Wednesday, August 20, 2014