News : XO Communications Leverages GENBAND Cloud Offerings
#contactcenterworld, @genband, @xocomm
Orlando, FL, USA, March 7, 2016 -- GENBAND™, a provider of real time communications (RTC) solutions, announced that XO Communications (XO) is leveraging key components of GENBAND's cloud portfolio to provide contact center services for its customers. The contact center solution will provide XO customers with the ability to centralize call center management and operations in the cloud. Doing so will allow agents to focus on improving customer experience and reduce the challenges of managing complex, expensive premise based infrastructure that can quickly become obsolete.
"We are delighted to work closely with XO, a national leader in connecting people and businesses through best-in-class technology, to support them in delivering world-class real time communications contact center solutions to their customers," said Patrick Joggerst, executive vice president of global sales and marketing at GENBAND.
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"Businesses are eager to maximize their productivity while minimizing expenses through effective collaboration tools that unified communications solutions offer," "We are pleased to be working with GENBAND, a leading provider of real time communications solutions, to enhance our customer experience specifically in the dynamic contact center marketspace," said Jake Heinz, senior vice president of product and marketing at XO Communications.
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Genband is a privately held company that makes IP multimedia application software and infrastructure products for fixed wireline, mobile, and cable network service providers as well as large enterprises.
About XO Communications:
XO Communications is a nationwide provider of advanced IP communications, intelligent networking, and cloud computing services for business, large enterprise and wholesale customers. These customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless and domestic and international telecommunications companies. XO offers a superior customer experience through its innovative solutions, its employees' focus on customers and the proven performance of its advanced network.
Published: Wednesday, March 9, 2016
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