Dallas, TX, USA, Sept 18, 2018 -- XOP Networks, Inc., a manufacturer of Value-Added Service platforms is pleased to announce the first deployment of its WebRTC based Click-To-Call VAS Application.
XOP Networks’ Universal Service Node (USN) platform offers Audio Conferencing, Web Conferencing, Video Conferencing, Hoot and Holler, Firebar Crash Phone, and Mass Notification applications. Click-To-Call is the newest addition to the USN.
"We are excited to add Click-To-Call to our already extensive suite of VAS applications. This first deployment is just the first of many for this application. We envision many other organizations taking advantage of the convenience and cost savings this application provides," added Sudhir Gupta, CEO of XOP Networks.
Posted by Veronica Silva Cusi, news correspondent
About XOP Networks:
Headquartered in Dallas, Texas, XOP Networks was founded in January 2003 and is backed by a seasoned management team. Deployed at multiple Cellular Operators, Fortune 100 companies, CLEC/IOC customers, Government organizations, DOD networks (Air Force, Army and Navy) XOP Networks' products allow customers to boost employee productivity, increase business efficiency and enhance emergency communications.
Published: Thursday, September 20, 2018
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring