News : Xpanxion Names Vincent Picerno, Vice President of Client Experience and Services
Atlanta, GA, USA, April, 2017 -- Custom software services provider, Xpanxion, has announced that Vincent Picerno has been named Vice President (VP) of Client Experience and Services for the company. Picerno will be based out of Xpanxion’s Headquarters in Atlanta, Georgia.
Picerno will provide executive leadership for our client services and account management teams. He will play a critical role in building out the processes, tools, and customer/employee focus needed for Xpanxion to continue to build and grow the organization. Picerno started his career as a software engineer, quickly moving into project/program management, and then into practice level executive roles directing full software delivery lifecycle engagements. The lion’s share of Picerno’s technical and business development career - was implementing solutions within the Fortune 500 with specialties mostly surrounding Contact Center, IVR, Natural Language Speech, AI and Digital Transformation.
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Regarding the addition of Picerno to the company, Xpanxion Co-President, Ramprasad, said, "With Picerno’s level of experience and business consulting approach and mindset, we are confident he will be a valuable asset to Xpanxion and to the many customers we serve. We look forward to Vince’s leadership and we are excited to welcome him to our team."
Picerno’s educational background combining Cognitive Psychology and Computer Science, has significantly contributed to Picerno’s unique and developed consultative approach with clients where discussions become more about achieving success through a deeper learning of business challenges, agnostic of the technology; therefore, providing solutions that meet true customer needs. With more than 18 years of experience in professional services, Xpanxion is confident Picerno’s skills will play an important role in both the growth and success of the company as Xpanxion moves forward to meet and exceed 2017 goals.
Picerno shares his professional mission statement as, "To be a servant-leader staying true to moral principles, while executing on experience, a progressive and positive outlook and intelligence; in order to make the greatest impact."
Posted by Veronica Silva Cusi, news correspondent
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