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News : XSELL Technologies Expands Board of Directors to Drive Next Stage of Growth

#contactcenterworld, @xsell_tech

Chicago, IL, USA, April 2022 - XSELL Technologies, a provider of conversational AI for contact center agent assist, announced the appointment of Frank Jules, retired President of Global Business for AT&T, to the XSELL board of directors, effective immediately.

Melding the technology with human authenticity, XSELL’s patented AI technology has allowed Fortune 50 companies across healthcare, financial services, retail, and telecommunications to drive organizational improvements to the customer experience at the agent level.

"Frank brings an additional wealth of experience and knowledge to our business, not only around exceeding customer expectations, but forging solid client relationships built on trust as we go-to-market," XSELL’s CEO and Co-Founder Matt Coughlin commented. "Frank’s profound record in business, rooted as it is in the telecommunications industry, can only strengthen our market strategy and positioning. We are excited for the new insights that he will bring to our proven and patented technology solutions."

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Frank joins the current list of XSELL’s Board of Directors, including:

Lawrence Leisure, Co-Founder and Managing Partner, Chicago Pacific Founders
Narendra Mulani, Founder of Accenture Applied Intelligence
Dean Nelson, Senior Partner, Sageview Capital
Mary Tolan, Co-Founder and Managing Partner, Chicago Pacific Founders

#contactcenterworld, @xsell_tech

Posted by Veronica Silva Cusi, the news correspondent
Source: https://www.businesswire.com


About XSELL Technologies:
Company LogoXSELL Technologies was founded on the belief that the behavior of the very best sales agents could be learned, replicated, and amplified by every agent in real-time to transform the way that businesses interact with their customers. Through patented AI technology, XSELL empowers customers to listen, learn and support agents in real-time with the exact information they need to exceed customers’ expectations and deliver top-performer experiences.
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Today's Tip of the Day - Suggestion Box

Read today's tip or listen to it on podcast.

Published: Sunday, April 24, 2022

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2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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