Chicago, IL, USA, April 2022 - XSELL Technologies, a provider of conversational AI for contact center agent assist, announced the appointment of Frank Jules, retired President of Global Business for AT&T, to the XSELL board of directors, effective immediately.
Melding the technology with human authenticity, XSELL’s patented AI technology has allowed Fortune 50 companies across healthcare, financial services, retail, and telecommunications to drive organizational improvements to the customer experience at the agent level.
"Frank brings an additional wealth of experience and knowledge to our business, not only around exceeding customer expectations, but forging solid client relationships built on trust as we go-to-market," XSELL’s CEO and Co-Founder Matt Coughlin commented. "Frank’s profound record in business, rooted as it is in the telecommunications industry, can only strengthen our market strategy and positioning. We are excited for the new insights that he will bring to our proven and patented technology solutions."
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Frank joins the current list of XSELL’s Board of Directors, including:
Lawrence Leisure, Co-Founder and Managing Partner, Chicago Pacific Founders
Narendra Mulani, Founder of Accenture Applied Intelligence
Dean Nelson, Senior Partner, Sageview Capital
Mary Tolan, Co-Founder and Managing Partner, Chicago Pacific Founders
Posted by Veronica Silva Cusi, the news correspondent
About XSELL Technologies:
XSELL Technologies was founded on the belief that the behavior of the very best sales agents could be learned, replicated, and amplified by every agent in real-time to transform the way that businesses interact with their customers. Through patented AI technology, XSELL empowers customers to listen, learn and support agents in real-time with the exact information they need to exceed customers’ expectations and deliver top-performer experiences.
Published: Sunday, April 24, 2022
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