News : Aura Integrates With Tecnisa Via Hypnobox’s CRM System
Wakefield, MA, USA, June 16, 2016 -- Xura, Inc. (NASDAQ: MESG), a provider of digital communications services and innovator in WebRTC technology, announced that it has integrated its forge SDK into Tecnisa’s website via Hypnobox’s CRM system, which enables click-to-communicate video calls for real estate customers. Hypnobox provide complete CRM and Chat solutions to real estate brokers across Brazil. With Xura’s forge SDK, real estate developers can now add video call functionality to their own website or mobile applications by enabling the real-time communication module within Hypnobox’s CRM System, without the need for a separate plug-ins.
Rafael Meireles Yoshioka, CEO at Hypnobox, said: "With Xura’s forge SDK, our customers, the real estate brokers, can now access the forge SDK and integrate into their own webpages to perform video-calls directly at any point in the customer journey. Their customers simply click to communicate when they need support. In turn, this offers a superior communications channel to their customers and prospects via mobile and web apps, as well as allowing a single and consolidated view of the caller’s history.
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"We chose to work with Xura as we wanted to work with the very best provider in the market to fit our leading CRM System. Tecnisa is our first real-estate developer to take advantage of Xura’s WebRTC technology, so will not only be able to offer an unrivalled customer experience but be perceived as a differentiator and innovator in the industry. Other brokers, can easily do the same to enhance their customer engagement and generate incremental revenue, boosting the value of the system to both them and us."
JF Sullivan, CMO and EVP Enterprise at Xura, commentated: "WebRTC is leading efforts in contextual call centre technology, resulting in renewed customer loyalty and increased engagement rates which can only lift satisfaction levels. The use of the forge SDK, provides a modular approach to Hypnobox’s CRM system, meaning they can offer authenticated and encrypted secure video calling to real estate brokers. This provides a seamless solution to support Hypnobox’s CRM System, where brokers can pick this module if it fits with their business model. Great customer care, can came at a high cost, so this rich communication tool offered by our forge SDK, can be relatively inexpensive to implement, requiring only a few lines of code."
Posted by Veronica Silva Cusi, news correspondent
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