News : Xura Joins Forces With Wikot
#contactcenterworld, @i_am_xura, @wikot
Wakefield, Mass. January 13, 2016 -- Xura, Inc. (NASDAQ: MESG), a provider of digital communications services and innovator in Web Real-Time Communications (WebRTC) technology, is pleased to announce its partnership with Wikot, a digital marketing agency specializing in creating communication and digital experiences for businesses and consumers based on IP technology.
Wikot’s app development expertise, combined with Xura’s real-time web and mobile engagement technology, will deliver click-to-communicate interactive solutions to industries such as the financial sector. By incorporating this technology into digital apps, banks can offer an authenticated and contextual messaging experience to customers, resulting in a reduced hold time and an improved customer experience.
"Our new digital branch is fully functioning and demonstrates how financial services organizations can differentiate themselves by connecting to customers in richer, more efficient ways. By integrating Xura’s forge SDK with Wikot’s call center app, the partnership perfectly complements the banking market as it moves to real-time, digital interaction, to streamline customer engagement, drive increased satisfaction and generate cost savings, commented Eric Bilange, EVP Enterprise, Xura.
Posted by Laura Collins, Editorial Management
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Xura, Inc (NASDAQ: MESG) offers a portfolio of digital services solutions that enable global communications across a variety of mobile devices and platforms. We help communication service providers (CSPs) and enterprises navigate and monetize the digital ecosystem to create innovative, new experiences through our cloud-based offerings. Our solutions touch more than three billion end points through 350+ service providers and enterprises in 140+ countries.
Wikot is a marketing agency
Published: Monday, January 18, 2016