News : VXI Global Solutions Faces Fines for Sexual Harassment and Retaliation
Sacramento, CA, USA, Nov 4, 2015 -- Several California call centers are facing lawsuits for retaliation and sexual harassment.
In this latest case, VXI Global Solutions has agreed to pay, plus make other significant changes in the workplace, in settlement for a retaliation and sexual harassment complaint filed by the U.S. Equal Employment Opportunity Commission (EEOC). (EEOC v. VXI Global Solutions, Inc. a/k/a, VXI Global Solutions, LLC, Case No. 2:14-cv-07444)
The lawsuit was filed in 2014 and alleged that nine workers were subjected to a hostile workplace since 2009 due to the actions of 13 harassers. Further details revealed that female workers were continually propositioned and groped by male workers.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"In a somewhat unusual twist, male workers also reported unwanted physical rubbing and lap dances by female supervisors," said well-known Sacramento sexual harassment lawyer, Deborah Barron. Men who refused to take part in the activities were branded as being gay.
As a condition of the settlement negotiated and listed in a consent decree by the EEOC, in U.S. District Court in Los Angeles, XVI Global Solutions must hire a consultant to train workers and managers and ensure the company comes into compliance with federal discrimination laws. The consultant is also responsible for creating a system to track retaliation and sexual harassment complaints.
Retaliation and sexual harassment in the workplace is illegal, period. Employers must take more effective and timely steps to deal with such complaints, or continue to face legal sanctions that may include, but not be limited to, fines, setting up harassment reporting systems and hiring consultants to educate and train staff, managers and company owners about state and federal sexual harassment and retaliation laws. Most people do not realize that the same laws that protect them from discrimination and harassment in the workplace also protect them from retaliation.
Workers may not be punished for making legally protected harassment or discrimination claims, or for taking part in investigations of the workplace. Punishment also does not just cover demotion or firing. It may also include other negative actions ranging from being denied a promotion to a cut in pay or more subtle actions such as a change in shift, which can be detrimental to parents with small kids and those with fewer options to deal with a change. If an employer’s actions deter a reasonable individual from complaining, it may be considered as illegal retaliation.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
More Editorial From VXI Global Solutions
About VXI Global Solutions:
With more than 28,000 employees across 42 delivery centers, VXI Global Solutions is a leader in customer experience management, operations management and digital IT solution. Established in 1998, the company delivers business services and technology solutions tailored for clients to deliver superior customer experience (CX). With a diverse workforce and customer experience centers in North and Latin America, Caribbean, Europe and Asia Pacific, VXI drives high Net Promoter Score (NPS) through its unified digital service strategy, customer management solutions and proprietary productivity/efficiency-enhancing technology platform.
Published: Thursday, November 5, 2015
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...