News : VXI Global Solutions Faces Fines for Sexual Harassment and Retaliation
Sacramento, CA, USA, Nov 4, 2015 -- Several California call centers are facing lawsuits for retaliation and sexual harassment.
In this latest case, VXI Global Solutions has agreed to pay, plus make other significant changes in the workplace, in settlement for a retaliation and sexual harassment complaint filed by the U.S. Equal Employment Opportunity Commission (EEOC). (EEOC v. VXI Global Solutions, Inc. a/k/a, VXI Global Solutions, LLC, Case No. 2:14-cv-07444)
The lawsuit was filed in 2014 and alleged that nine workers were subjected to a hostile workplace since 2009 due to the actions of 13 harassers. Further details revealed that female workers were continually propositioned and groped by male workers.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
"In a somewhat unusual twist, male workers also reported unwanted physical rubbing and lap dances by female supervisors," said well-known Sacramento sexual harassment lawyer, Deborah Barron. Men who refused to take part in the activities were branded as being gay.
As a condition of the settlement negotiated and listed in a consent decree by the EEOC, in U.S. District Court in Los Angeles, XVI Global Solutions must hire a consultant to train workers and managers and ensure the company comes into compliance with federal discrimination laws. The consultant is also responsible for creating a system to track retaliation and sexual harassment complaints.
Retaliation and sexual harassment in the workplace is illegal, period. Employers must take more effective and timely steps to deal with such complaints, or continue to face legal sanctions that may include, but not be limited to, fines, setting up harassment reporting systems and hiring consultants to educate and train staff, managers and company owners about state and federal sexual harassment and retaliation laws. Most people do not realize that the same laws that protect them from discrimination and harassment in the workplace also protect them from retaliation.
Workers may not be punished for making legally protected harassment or discrimination claims, or for taking part in investigations of the workplace. Punishment also does not just cover demotion or firing. It may also include other negative actions ranging from being denied a promotion to a cut in pay or more subtle actions such as a change in shift, which can be detrimental to parents with small kids and those with fewer options to deal with a change. If an employer’s actions deter a reasonable individual from complaining, it may be considered as illegal retaliation.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Communication Is Key
More Editorial From VXI Global Solutions
About VXI Global Solutions:
VXI supports multiple types of interactions across multiple channels. Our experience includes product/services inquiries and lead generation, customer care, sales, retention, as well as technical support of hardware/software and other products. In addition we perform application processing, data entry, research & adjustments, early stage collections, fulfillment, and post call surveys. We can assist clients via voice, IVR, chat, email, and text. Specifically our services include the following Business Process Outsourcing • Customer Care • Inbound/ Outbound Sales • Technical Support • Multi-Channel Solutions • Retention and Loyalty Programs • Back office Support Information Technology Outsourcing: • Application Maintenance and Testing • Global Release and Localization • Quality Assurance and Testing • Software Development • Research & Development Operations • Systems Management • Database Analysis • Technical Support • Database Management • Infrastructure Management • Digital Care Services • Software Development • QA / Functional Testing - Interoperability • Globalization
Published: Thursday, November 5, 2015
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the...