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News : Yealink Announces Compatibility of WH6X Headsets with Enreach’s UC Platform

#contactcenterworld, @yealinknews

Xiamen, China, Mar, 2023 - Yealink, a provider of UC&C, announced the compatibility of WH6X headsets with Enreach's UC platform enabling service providers to deliver business-class unified communications solutions to business customers.

"We are very excited to receive the validation of the interoperability of our WH6X headsets with Enreach's UC platform" Said Jeff Zhang, Sales Director for EMEA (France, East & North Europe). "Through the interoperability of both headsets and IP phones (T3/T4/T5 series) with Enreach’s platform, service providers can deliver a cost-effective and value-added solution, and best-in-class unified communications services, to their business customers. "

"Enreach technology is certified with a wide range of Yealink devices, to let SME customers work the way they prefer. We are delighted to have added Yealink headsets to our list of interoperable devices, as it offers further work flexibility to 1m+ users, served by over 100 service providers worldwide" says Bertrand Pourcelot, CEO of Enreach for Service Providers.

#contactcenterworld, @yealinknews

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.yealink.com


About Yealink:
Company LogoYealink, the global leading unified communication (UC) terminal solution provider, helps businesses of all sizes make the most of their UC experience and embrace the power of
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About Enreach:
Company LogoEnreach is the parent company of various labels such as Voiceworks, Swyx, ipnordic, Centile, Eazit and Network Telecom. Enreach provides collaboration technology and telecoms services via their reselling partners or direct brands that are transformative for SMEs and the people that work with them. Enreach is active in the core markets Germany, the Netherlands, Denmark, UK and France with activities in 25 countries and more than 775 employees.
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Today's Tip of the Day - Choosing a Vendor

Read today's tip or listen to it on podcast.

Published: Tuesday, March 14, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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